Smart Garage by Pikpart
Website:
pikpartsmartgarage.com
Job details:
Company Description Pikpart Smart Garage is a technology-driven automotive service platform offering end-to-end repair and maintenance solutions for two-wheelers and four-wheelers. Through a seamless digital interface, customers can book, track, and approve or reject ongoing work, and can access Live Streaming of repairs on request. The organization operates over 250 Smart Garages across 18 states and 2 countries, handling more than 550 repair jobs daily for petrol and electric vehicles, and has completed over 65,000 customer repair jobs. Pikpart also provides 7,000+ high-quality two-wheeler spare part SKUs with a 100% warranty via its app and major e-commerce platforms, supported by a rapidly growing retail network. With ambitious plans to build one of the largest electric and internal combustion engine aftermarket networks, Pikpart Smart Garage offers franchise partners and team members the opportunity to shape the future of automotive service and repair.
Role Description The Manager Franchise Operations and Support is a full-time, on-site role based in Faridabad. This role oversees day-to-day operations of franchise garages, ensuring adherence to Pikpart Smart Garage standards, processes, and service quality benchmarks. The manager coordinates onboarding and training of franchise partners and their teams, monitors performance metrics, and implements operational improvements to drive efficiency, customer satisfaction, and profitability. Responsibilities include resolving operational issues, providing ongoing support to franchise partners, aligning garages with central promotions and pricing, and ensuring consistent use of the digital platform and live streaming features. The role works closely with internal departments such as operations, supply chain, and customer support to maintain smooth franchise functioning and support network expansion.
Qualifications
- Experience in franchise operations, multi-location service management, or retail network management.
- Strong skills in operations management, process implementation, and performance monitoring.
- Ability to build and maintain relationships with franchise partners and cross-functional teams.
- Competence in using digital platforms, basic data analysis, and reporting tools.
- Knowledge of automotive service or aftersales operations (two-wheelers and/or four-wheelers) is highly beneficial.
- Proven skills in problem-solving, decision-making, and handling escalations in a fast-paced environment.
- Effective communication and training skills to guide and support franchise teams.
- Bachelor’s degree in Business, Operations, Engineering, or a related field; an MBA or similar postgraduate qualification is an advantage.
- Ability to work on-site in Faridabad and travel to franchise locations as needed.
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