Shadowfax
Website:
shadowfax.in
Job details:
Company Description Shadowfax is a leading logistics platform powering India’s fast-moving commerce economy through technology-driven, scalable, and reliable delivery solutions. For over a decade, the company has supported many of India’s most recognized brands with services ranging from same-day and next-day delivery to hyperlocal fulfilment, express parcel, reverse logistics, and broader supply chain solutions. Its nationwide network spans more than 15,656 PIN codes, supported by hundreds of thousands of delivery partners, thousands of trucks, and millions of square feet of operational infrastructure. Having completed over 1.5 billion shipments, Shadowfax focuses on logistics as a growth engine that shapes customer experience and keeps commerce moving. The organization is committed to innovation, intelligent automation, sustainable mobility, and operational excellence to build the future of commerce movement in India.
Role Description The Team Leader – Last Mile Operations is a full-time, on-site role based in Faridabad, responsible for overseeing and optimizing day-to-day delivery operations. This position involves managing and guiding delivery partners, monitoring route performance, and ensuring shipments are executed accurately, safely, and on time. The role includes coordinating with hub and warehouse teams, resolving operational issues, and maintaining service quality and customer satisfaction metrics. The Team Leader will track key performance indicators, implement process improvements, and ensure adherence to company policies and compliance standards. This role also requires preparing regular operational reports, supporting staffing and training needs, and collaborating with cross-functional teams to support peak loads and new business initiatives.
Qualifications
- Experience in last mile operations or logistics, with a strong understanding of delivery workflows and route planning.
- People management skills, including team supervision, performance monitoring, and coaching frontline staff or delivery partners.
- Operational excellence capabilities, such as problem solving, process improvement, and attention to detail in fast-paced environments.
- Data and reporting skills, including basic use of spreadsheets, dashboards, and operational tools to track KPIs and productivity.
- Effective communication and interpersonal skills to coordinate with internal teams, partners, and stakeholders.
- Ability to work on-site and adapt to dynamic field conditions, including managing peak volumes and time-sensitive deliveries.
- Prior experience in e-commerce, logistics, or supply chain operations is highly beneficial.
- Minimum of a bachelor’s degree or equivalent practical experience in operations, logistics, business, or a related field.
Click on Apply to know more.