Website:
navigro.in
Job details:
Company Description NaviGro Consulting helps brands navigate modern e-commerce and drive profitable, sustainable growth. Founded by marketplace professionals with experience at leading e-commerce organizations and high-growth brands, NaviGro combines strategy, execution, and data-driven insights to support success in competitive digital marketplaces. The team partners with brands on marketplace launches, catalog optimization, advertising, account management, and operational excellence. NaviGro works with emerging and established consumer brands, marketplace sellers, Vendor Central businesses, and D2C companies expanding into marketplaces. The mission is to help brands sell smarter, scale faster, and grow sustainably.
Role Description The Retail Specialist is a full-time, on-site role based in Bengaluru. This role focuses on engaging customers in-store, understanding their needs, and recommending relevant products and services that align with NaviGro’s e-commerce and marketplace offerings. Day-to-day responsibilities include managing product displays, maintaining accurate and up-to-date product information, and ensuring a clean, organized retail environment. The Retail Specialist supports customer inquiries, resolves issues promptly, and works with the team to meet sales targets and deliver a high-quality customer experience. The role also involves gathering customer feedback, sharing insights with internal teams, and participating in occasional promotional activities or training sessions.
Qualifications
- Strong Retail Sales and Customer Satisfaction skills, with the ability to meet or exceed sales and service goals.
- Solid Product Knowledge and the ability to explain features, benefits, and use cases clearly to diverse customers.
- Excellent Communication and Customer Service skills for building rapport, handling concerns, and supporting repeat business.
- Ability to work on-site in Bengaluru, with a customer-focused mindset and a collaborative approach to team goals.
- Prior experience in retail, e-commerce, or consumer products is an advantage.
- Comfort with basic digital tools or POS systems and willingness to learn marketplace-related concepts.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, marketing, or a related field is a plus.
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