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Job details:
We are hiring for our client – a fast-growing D2C fashion accessories brand based in Okhla, Delhi.
Our client is a fast-growing fashion accessories D2C brand founded by graduates of SRCC, LSR, and ISB. Within one year of operations, the brand has fulfilled ~100K orders and currently processes 800+ orders daily.
This is an opportunity to join the core operations team and play a key role in the company's next phase of growth.
Job Description
What are we looking for:
- We are looking for someone who has experience managing end-to-end operations and inventory for a consumer goods, D2C or e-commerce company.
- The person should have a knack for organising things — creating systems and processes and ensuring people follow them consistently.
- Devil lies in the details: We are looking for someone who is highly detail-oriented and focused on operational accuracy.
- You should have a strong knack for data and be comfortable using different tools to understand inventory, sales and product trends and identify optimization opportunities.
- You should be cost-conscious and have an understanding of operational costs and P&L, with the ability to identify opportunities for cost optimization.
- You should be comfortable with IT and technology tools and be able to use them to improve operational efficiency, reporting and decision-making.
- Strong ability to coordinate with the warehouse and logistics teams to improve efficiency and ensure smooth operations.
- Ability to work closely with multiple functions to deliver with speed, accuracy and minimal errors.
- Experience working in unstructured, fast-paced and entrepreneurial environments.
- A strong troubleshooter and problem solver who is hands-on, proactive and able to resolve operational issues quickly.
- Above all, we are looking for someone who is cheerful, high-energy and positive, and we ensure that it would never feel like work to you.
What are your responsibilities?
Inventory Management & Order Fulfillment
- Be responsible for managing our end-to-end operations, while developing and implementing robust inventory management strategies to optimize stock levels and minimize shortages.
- Oversee the order fulfillment process, ensuring accurate and timely dispatch of customer orders across all channels while minimizing errors.
- Work closely with warehouse teams to improve operational efficiency, processes and turnaround times.
- Work closely with logistics partners to optimize shipping processes and reduce delivery lead times.
- Implement inventory control measures to reduce excess stock, improve inventory turnover and minimize dead stock.
- Monitor operational costs and identify opportunities to improve efficiency and optimize the cost of operations.
- Coordinate closely with customer service, marketing, product, warehouse, logistics and other functions to ensure smooth execution and fast resolution of operational issues.
Data Analysis & Trend Insights
- Utilize data analytics and operational tools to analyze sales trends, inventory levels, customer behavior and product performance.
- Use technology and IT tools to improve operational visibility, efficiency and decision-making.
- Provide actionable insights and recommendations to marketing and product development teams based on trend analysis.
- Identify inventory optimization opportunities through data and ensure the right stock levels across products and channels.
- Stay informed about industry trends, competitor activities and emerging market opportunities.
Process & Operations Management
- Build and improve systems and processes to bring structure and efficiency to a fast-growing organization.
- Track operational performance and identify bottlenecks, errors and areas for improvement.
- Act as a troubleshooter for operational challenges and drive quick, practical solutions.
- Ensure teams and operational partners consistently follow defined processes and standards.
- Balance speed, accuracy, cost and customer experience while managing high-volume operations.
Requirements
- 6-8 years of experience managing operations for an online-first D2C / E-commerce / Consumer Goods brand.
- Experience managing operations for a business with 500+ SKUs.
- Experience managing operations for companies handling 1,000+ daily orders.
- Strong understanding of inventory management, order fulfillment, warehouse operations and logistics.
- Experience coordinating with warehouse and 3PL/logistics partners.
- Understanding of operational costs and P&L.
- Comfortable using different tools for fulfillment, inventory management, reporting and data analysis.
- Strong analytical and problem-solving skills.
- Comfortable working in a fast-paced, unstructured and entrepreneurial environment.
- Strong cross-functional coordination and communication skills.
- Highly detail-oriented, hands-on and proactive.
- This is a work-from-office role — you should be willing to travel to Okhla, Delhi.
Compensation - Fixed Salary + Variable Pay + ESOPs. The exact compensation will be based on experience, skills, and fit for the role.
Industry - Apparel & Fashion
Employment - Full-time
Location - Okhla, Delhi
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