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Job details:
Job Title: Operations Manager – Electronics Refurbishment & Repair (Handset, Laptops & Consumer Electronics)
Experience: 10+ Years
Location: Dubai, UAE
Current Location: India, with willingness to relocate to Dubai
About the Role:
We are looking for an experienced Operations Manager with 10+ years of experience, currently based in India, who is open to relocating to Dubai to lead our device operations, refurbishment, technical operations, quality, dispatch, logistics, inventory, and vendor management across our multi-market footprint.
The role will be responsible for driving operational excellence across the complete lifecycle of handsets, laptops, and other consumer technology devices from receiving and diagnosis through refurbishment, repair, quality control, inventory, and final dispatch.
The ideal candidate should have hands-on experience managing technical/repair teams, refurbishment technicians, operational teams, production targets, quality standards, and multiple facilities or geographies.
KEY RESPONSIBILITIES :
Device & Refurbishment Operations
- Drive daily processing and refurbishment targets for handsets, laptops, and other consumer electronic devices and track performance against operational KPIs.
- Manage the end-to-end device operations process, including receiving, diagnosis, refurbishment, repair, testing, quality control, inventory, and dispatch.
- Manage and supervise refurbishment technicians, repair teams, quality teams, and operations staff.
- Set technician productivity targets and monitor turnaround time, capacity utilization, and workforce efficiency.
- Identify operational bottlenecks and implement corrective actions to improve output and turnaround time.
- Standardize refurbishment and repair processes across facilities and partner locations.
- Ensure appropriate SOPs and workflows are followed for different device categories and technical requirements.
Quality Management
- Design and enforce quality standards for handsets, laptops, and other refurbished devices, including product grading, SOPs, testing procedures, and quality checkpoints.
- Monitor defect rates, repair quality, repeat repairs, warranty issues, and customer returns.
- Establish quality control processes to ensure consistent output across facilities and partners.
- Work with technical teams to identify root causes of recurring device issues and implement preventive actions.
Logistics & Inventory
- Manage dispatch, logistics, and inventory of handsets, laptops, and other devices across regional hubs with 99%+ inventory accuracy.
- Ensure efficient movement of devices between collection points, refurbishment facilities, warehouses, and distribution locations.
- Optimize inventory levels, device turnaround time, storage, and working capital.
- Monitor logistics performance and identify opportunities to improve delivery timelines and reduce costs.
Cost & Operational Efficiency
- Own operational cost management and identify opportunities to reduce cost per refurbished device.
- Optimize manpower utilization, technician productivity, refurbishment capacity, logistics, and vendor costs.
- Drive improvements in unit economics, operational efficiency, and overall profitability.
- Develop and monitor operational KPIs and dashboards to measure performance.
Vendor & Partner Management
- Track supplier, refurbishment partner, repair partner, and logistics partner performance.
- Establish clear performance standards and KPIs for operational partners.
- Identify underperforming partners and take corrective action.
- Independently identify, evaluate, negotiate with, and onboard new vendors or operational partners when required.
- Build a reliable network of operational partners to support business growth across multiple markets.
Team Management & Leadership
- Build and manage a high-performing operations team covering technical/refurbishment operations, quality, logistics, inventory, and vendor management.
- Train, mentor, and develop refurbishment technicians and operational team members.
- Set clear individual and team KPIs and conduct regular performance reviews.
- Ensure adequate staffing and capacity to meet business requirements.
- Create a culture of accountability, operational discipline, continuous improvement, and ownership.
Reporting & Cross-Functional Collaboration
- Provide weekly KPI reports to leadership covering:
- Device output
- Technician productivity
- Quality and defect rates
- Turnaround time
- Inventory accuracy
- Logistics performance
- Operational costs
- Vendor/partner performance
- Key operational risks and bottlenecks
- Work closely with commercial, procurement, finance, technology, and country teams to align operational requirements with business objectives.
- Support leadership in scaling operational capabilities across new markets and locations.
Requirements
- 10+ years of experience in operations management, manufacturing, refurbishment, repair, technical operations, logistics.
- Proven experience managing technical, repair, refurbishment, or production teams and technicians.
- Experience is a must in handling refurbishment or repair operations for handsets, laptops & other consumer electronics.
- Strong track record of improving operational efficiency through increased output, reduced costs, improved quality, and faster turnaround times.
- Experience managing dispatch, logistics, inventory, and operations across multiple regions or geographies.
- Strong understanding of refurbishment/repair workflows, testing, grading, quality control, SOPs, and technician productivity.
- Proven ability to establish operational KPIs, quality standards, SOPs, and performance management systems.
- Ability to independently identify, evaluate, onboard, and manage vendors and operational partners.
- Strong analytical and problem-solving skills with a metrics- and KPI-driven approach.
- Strong leadership and people-management skills, particularly in managing technical and operational teams.
- Hands-on and execution-oriented approach with the ability to operate in a fast-paced, scaling environment.
- Strong communication and stakeholder-management skills.
- Experience working across international markets or multicultural teams will be an advantage.
- Currently based in India and willing to relocate to Dubai, UAE.
Preferred Candidate Profile:
We are looking for a hands-on operations leader who can manage both the people and the process -from refurbishment technicians and repair teams to logistics, inventory, quality, and external operational partners.
The ideal candidate should have experience managing handset and laptop refurbishment/repair operations and be comfortable working in a fast-growing, multi-country ReCommerce environment. The candidate should have the ability to build processes, solve operational bottlenecks, manage technical teams, improve unit economics, and scale operations across markets.
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