Assistant Operations Manager
JobTrade
- Location
- Delhi, Delhi, India
- Job type
- Full-time
Required skills
- communication skills
- service delivery
About the role
Website:
jobtrade.in
Job details:
Key Responsibilities
- Lead & Driver Operations Management Lead, mentor, and manage the driver team, ensuring effective coordination and service delivery. Manage driver hiring, onboarding, and training to meet evolving business requirements.
- Service Centre Management & Stakeholder Engagement Build strong relationships with key service centre leaders and partners and act as the primary escalation point. Collaborate with partners to reduce turnaround times and enhance customer experience.
- Driver Performance Management & Operational Excellence Monitor driver performance and ensure required service levels and KPIs are consistently met. Review service centre-wise KPIs and ensure on-time performance targets are achieved. Ensure strict adherence to operational processes and vehicle pick-up and drop-off protocols. Prepare Excel-based reports and dashboards to track performance, efficiency, and management insights. Interested candidates whatsapp for interview details & coordination at 8920528307 or 96257460
- Requirements Graduate in any discipline (preferred) with minimum 4 years relevant experience. ( individuals with 2/3 years experince an apply for Lead Ops Support position) Strong verbal and written communication skills (Hindi & English) Good command of basic computer tools (Excel, email, WhatsApp, CRMs) Ability to multitask and work under pressure Experience in managing field teams or blue-collar staff is a plus Willingness to work in rotational shifts, if required
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