Corefit Plus
Website:
corefitplus.com
Job details:
Job description:
Job Title: Team Leader – Aromathai- Wellness Studio
Department: Retail Operations
Reports to: Store Manager/Area Manager
Role Overview:
The Team Leader will oversee daily operations, ensure exceptional customer experiences, and motivate the team at the wellness studio. They will act as the bridge between team members and management, fostering a positive work environment and driving business results.
Key Responsibilities:
Operational Excellence
Oversee day-to-day operations of the wellness studio, ensuring smooth functioning of all services and products offered.
Ensure adherence to standard operating procedures (SOPs), safety protocols, and hygiene standards in the spa.
Manage inventory levels for spa products, including replenishments and stock audits.
Support the Store Manager in planning and executing promotional activities, workshops, and events.
Team Leadership
Lead and motivate a team of spa therapists, receptionists, and other staff to achieve sales and service targets.
Assign tasks, prepare work schedules, and monitor team performance to ensure high productivity.
Conduct training sessions for the team to enhance their skills and knowledge about wellness services and products.
Act as a mentor and resolve conflicts, ensuring a positive team dynamic and employee satisfaction.
Customer Service
Deliver exceptional customer service by addressing client concerns and ensuring high satisfaction levels.
Handle escalations or complaints promptly and professionally, ensuring resolution.
Create a warm and welcoming environment for clients, promoting repeat visits and referrals.
Sales & Revenue Management
Drive sales of spa services, wellness packages, and retail products by coaching the team on upselling and cross-selling techniques.
Analyze sales reports and identify opportunities for improving revenue.
Assist in achieving monthly and quarterly revenue targets.
Administrative Tasks
Support the Store Manager in preparing reports on sales, employee performance, and customer feedback.
Handle cash management, including billing and daily reconciliations.
Maintain client records and ensure confidentiality as per company policy.
Key Skills & Qualifications:
Educational Background: Bachelor’s degree or equivalent (preferred in Hospitality, Wellness, or Retail Management).
Experience: 2-4 years of experience in a supervisory or team leader role, preferably in the spa, wellness, or retail industry.
Strong communication and interpersonal skills.
Proven ability to manage and motivate a team to achieve targets.
Excellent problem-solving and decision-making skills.
Basic understanding of spa therapies and wellness services (training will be provided if necessary).
Proficiency in MS Office and experience with POS systems is a plus.
Personal Attributes:
Passionate about wellness and customer service.
Energetic, approachable, and confident.
Ability to work in a fast-paced, client-focused environment.
Detail-oriented and committed to maintaining high-quality standards.
Compensation & Benefits:
Competitive salary -15 to 20K
Timing -10am to 10pm, any 10 hours shift
Location- Dehradun
Job Type: Full-time
Experience:
total work: 1 year (Preferred)
Work Location: In person
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