Fintoo
Website:
fintoo.in
Job details:
About the Role
The SBU Leader – Advisory, Financial Planning & Business will be responsible for building and leading Fintoo's integrated Advisory business, with ownership of both client acquisition and existing client servicing.
The individual will lead and manage the Acquisition and Financial Planning / Analyst teams, drive new business and revenue, oversee the quality of financial planning and client servicing, and ensure a seamless journey from prospect acquisition to long-term client engagement.
This is a leadership role requiring a combination of business development, financial planning expertise, client management and people leadership. The individual will be expected to drive business personally as well as through the team, while maintaining high standards of advisory quality and client experience.
Key Responsibilities
1. Business & Revenue Leadership
• Own the overall revenue and business targets for the Advisory SBU.
• Drive fresh client acquisition through personal selling, team selling, referrals, corporate networks and digital leads.
• Build and manage the complete acquisition funnel from lead generation to conversion and onboarding.
• Develop relationships with HNI, UHNI and mass-affluent prospects to generate new business.
• Identify opportunities for cross-selling, upselling and additional advisory services.
• Monitor revenue, pipeline, conversion, productivity and profitability metrics.
• Take ownership of the SBU's business performance and work closely with the Business Revenue Head on growth plans.
2. Financial Planning & Client Servicing
• Oversee the delivery of high-quality financial plans and ongoing servicing for existing clients.
• Review and guide the team on complex financial planning cases, portfolio strategies, retirement planning, asset allocation, taxation, risk management and global investment requirements.
• Act as the escalation point for complex HNI/UHNI client requirements.
• Participate in strategic client meetings and key client engagements wherever required.
• Ensure timely and high-quality servicing of the existing client base.
• Maintain strong client relationships and ensure a consistently high-quality client experience.
• Work closely with Research, Tax, Global Investments, Operations and other teams to deliver holistic financial advice.
3. Leadership of Acquisition & Financial Planning Teams
• Lead, mentor and manage both the Acquisition team and Financial Planning / Analyst team.
• Set clear individual and team KPIs across acquisition, conversion, planning quality, turnaround time, servicing and client satisfaction.
• Recruit, train and develop high-performing team members. • Conduct regular performance reviews, coaching sessions and capability building initiatives. • Ensure effective coordination and collaboration between the Acquisition and Financial Planning teams. • Build a culture of ownership, accountability, collaboration and client-centricity.
4. Sales-to-Servicing Integration
• Establish a strong handover process between the Acquisition and Financial Planning teams. • Ensure client expectations set during the acquisition process are properly translated into the advisory and servicing journey.
• Monitor the complete client lifecycle from lead → acquisition → onboarding → financial planning → servicing → retention.
• Identify opportunities within the existing client base for deeper engagement and additional business.
• Work with the teams to improve conversion, retention and overall client lifetime value.
5. Financial Planning Quality & Advisory Excellence
• Establish and maintain financial planning quality standards across the team.
• Conduct regular reviews of financial plans and advisory recommendations.
• Improve planning frameworks, SOPs, workflows and service standards.
• Drive process improvements and adoption of technology to improve productivity and client experience.
• Own key Financial Planning KPIs including planning quality, turnaround time, client satisfaction and process adherence.
6. Governance & Compliance
• Ensure all advisory and financial planning activities comply with SEBI-RIA regulations and internal governance standards.
• Ensure proper documentation, review mechanisms and audit readiness.
• Maintain high standards of compliance and process adherence across both teams.
• Stay updated on regulatory developments and ensure necessary changes are implemented within the function
Must-Have Profile
• 8–12+ years of experience in Financial Planning, Wealth Management, Investment Advisory, RIA, PMS or related BFSI businesses.
• Proven experience in client acquisition, sales and revenue generation within financial services.
• Strong understanding and hands-on experience in financial planning and wealth management.
• Experience handling HNI / UHNI clients and complex advisory requirements.
• Proven experience managing and leading sales/acquisition as well as financial planning/advisory teams.
• Demonstrated ability to manage business targets while maintaining strong client servicing and advisory quality.
• Strong understanding of portfolio construction, asset allocation, retirement planning, taxation, risk management and investment products.
• Strong commercial, analytical and decision-making abilities.
• Excellent communication, presentation, stakeholder management and leadership skills.
• Strong process orientation with the ability to build scalable teams and processes.
• Entrepreneurial mindset with a strong sense of ownership and accountability.
Qualification & Certifications
• MBA / Postgraduate in Finance – preferred.
• NISM XA & XB – Mandatory.
• CFP / CFA / CWM – added advantage.
• Strong understanding of SEBI-RIA regulations and advisory best practices. What Success Looks Like
• Consistent growth in Advisory revenue and new client acquisition.
• Strong acquisition-to-onboarding conversion.
• High-quality and timely financial planning and client servicing.
• Strong retention and engagement of existing clients.
• High-performing Acquisition and Financial Planning teams.
• Clear coordination between sales, planning and servicing functions.
• Improved productivity, processes and overall client experience.
• Sustainable and profitable growth of the Advisory SBU.
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