Paytm
Website:
paytm.com
Job details:
Job Description – Individual Group Leader (IGL)
Department: Field Sales
Industry: Fintech / Merchant Services
Role: Individual Group Leader (IGL)
Job Summary
We are looking for a dynamic and result-oriented Individual Group Leader (IGL) to manage field sales activities, drive merchant acquisition, generate business leads, and ensure excellent service support to existing merchants.
The candidate will be responsible for conducting shop-to-shop visits, promoting Soundbox products, acquiring new merchants, and maintaining strong relationships with existing merchants.
Key Responsibilities
1. Field Sales & Merchant Acquisition
- Conduct daily shop-to-shop field visits to identify potential merchants.
- Generate leads and convert them into successful sales.
- Acquire new merchants and drive business growth.
- Promote and sell Soundbox and other merchant solutions.
2. Existing Merchant Management
- Regularly visit existing merchants to maintain strong business relationships.
- Understand merchant requirements and provide timely support.
- Identify opportunities for upselling and cross-selling Soundbox products.
3. Merchant Service & Support
- Provide on-ground service support to existing merchants.
- Handle Soundbox replacement requests and coordinate for timely resolution.
- Resolve basic merchant queries and service-related issues.
- Ensure merchant satisfaction and improve overall service experience.
4. Business Development
- Achieve assigned daily, weekly, and monthly sales targets.
- Generate quality leads through market visits and merchant references.
- Identify new business opportunities within the assigned territory.
- Focus on Soundbox sales, merchant activation, and business growth.
5. Market & Performance Management
- Conduct regular market mapping and competitor analysis.
- Maintain daily visit reports and sales performance updates.
- Ensure productive field activity and proper territory coverage.
- Maintain professional relationships with merchants.
Required Skills & Qualifications
- Minimum 12th Pass / Graduate preferred.
- Experience in Field Sales, Merchant Acquisition, or Fintech Sales preferred.
- Good communication and convincing skills.
- Strong sales and negotiation abilities.
- Ability to work independently in the field.
- Target-oriented and self-motivated approach.
- Knowledge of QR Code and Soundbox products will be an added advantage.
Key Performance Indicators (KPIs)
- New Merchant Acquisition.
- Soundbox Sales & Installation.
- Lead Generation and Conversion.
- Existing Merchant Visits.
- Merchant Service & Soundbox Replacement.
- Daily Productivity and Monthly Target Achievement.
Ideal Candidate
A proactive, hardworking, and customer-focused professional who can drive sales growth while ensuring quality service and long-term merchant relationships.
Work Profile: 100% Field Sales & Merchant Relationship Management.
Click on Apply to know more.
