mple.ai
Website:
mple.ai
Job details:
Experience: 3–5 Years
Location: Mumbai
Company: mple.ai
Employment Type: Full-time
About mple.ai
mple.ai is an Execution Excellence Platform powered by Agentic AI.
We help enterprises improve execution across their frontline and business teams by deploying intelligent AI agents that can train, coach, assist, analyze and drive actions across critical workflows.
This is a hands-on role with significant ownership across People Operations, HR processes, hiring, performance management, employee experience and culture.
Role Overview
The HR Generalist will own day-to-day HR operations while helping mple.ai build a strong foundation across:
- HR policies and compliance
- Employee documentation
- Performance management
- Employee engagement and culture
- Hiring and interview processes
- Onboarding and employee experience
- Feedback mechanisms
- Exit processes
- Organization structure and HR reporting
- Employee communication and internal initiatives
The ideal candidate should be process-oriented but people-centric, comfortable working in a fast-growing startup and capable of balancing employee experience with the organization's interests.
Key Responsibilities1. HR Policies
- Review existing HR policies and identify gaps.
- Improve and standardize policies to protect both the organization and employees.
- Maintain policies related to leave, attendance, work-from-home, performance, code of conduct, disciplinary processes, confidentiality, etc.
- Ensure employees acknowledge and understand important policies.
- Maintain proper HR records and documentation.
- Work with management on HR-related compliance requirements.
2. Employee Documentation & HR Operations
Own the complete employee documentation lifecycle:
- Offer letters
- Employment agreements
- NDAs and confidentiality agreements
- Joining documentation
- Employee personal and statutory records
- Policy acknowledgements
- Performance documentation
- Promotion / salary revision documentation
- Exit documentation
- Full & final settlement coordination
Ensure employee files are complete, accurate and properly maintained.
3. Performance Management
Build and manage a structured performance management process.
- Develop quarterly performance review processes.
- Coordinate goal setting and performance reviews.
- Maintain performance records.
- Ensure managers complete reviews on time.
- Help managers provide structured feedback.
- Identify performance-related concerns early.
- Support Performance Improvement Plans where required.
- Help establish clear performance expectations across teams.
4. Employee Onboarding & Experience
Create a high-quality onboarding experience for every new employee.
Responsibilities include:
- Pre-joining communication
- Joining documentation
- First-day onboarding
- Company introduction
- Team introduction
- Role and expectations alignment
- HR orientation
- 30/60/90-day check-ins
The goal is to create a personalized "WOW" experience when someone joins mple.ai rather than treating onboarding as an administrative activity.
5. Employee Engagement & Culture
Help build a strong mple.ai culture as the organization grows.
- Define and reinforce Mission, Vision and Core Values.
- Organize employee engagement and team-bonding initiatives.
- Conduct regular employee feedback surveys.
- Establish anonymous feedback mechanisms.
- Identify employee concerns and work with leadership on solutions.
- Help create a positive, transparent and high-performance work culture.
- Coordinate regular All Hands meetings, potentially monthly.
- Track employee sentiment and engagement.
6. Hiring & Talent Acquisition
Partner closely with founders and hiring managers to improve the hiring process.
Responsibilities include:
- Understand hiring requirements from business leaders.
- Source candidates through job portals, LinkedIn, referrals and head hunting.
- Build candidate pipelines for critical roles.
- Conduct initial HR screening.
- Evaluate candidates for:
- Culture fit
- Attitude
- Communication
- Ownership
- Startup mindset
- Learning ability
- Role motivation
- Coordinate interview rounds.
- Ensure every interviewer provides documented feedback.
- Improve interview structure and evaluation criteria.
- Maintain hiring trackers and recruitment metrics.
- Ensure candidates have a professional experience throughout the process.
What We Are Looking ForMust Have
- 3–5 years of experience in HR Generalist / HRBP / People Operations roles.
- Experience working in a startup, technology company or fast-growing organization preferred.
- Strong understanding of HR operations and employee lifecycle management.
- Experience with recruitment and interviewing.
- Experience creating or implementing HR policies.
- Strong documentation and process-management skills.
- Good communication and interpersonal skills.
- Ability to independently manage multiple HR initiatives.
- Comfortable working directly with founders and senior leadership.
- Strong ownership and follow-through.
Good to Have
- Experience building HR processes from scratch.
- Experience in a growing SaaS / AI / technology company.
- Experience with performance management systems.
- Experience with employee engagement and culture-building.
- Familiarity with HRMS / HR technology platforms.
- Exposure to Indian employment and HR compliance practices.
Ideal Candidate
We are looking for someone who is:
People-first + Process-oriented + Startup-minded + High ownership
You should be comfortable moving between very different tasks — from fixing an employee documentation gap in the morning, interviewing a candidate in the afternoon, and working with founders on the company's performance or culture framework later in the day.
This is not just an HR administration role. You will have the opportunity to help build the HR function and culture of a rapidly growing AI company from the ground up.
Why Join mple.ai?
- Work directly with founders and leadership.
- Significant ownership in building the HR function.
- Opportunity to shape company culture and employee experience.
- Exposure to a fast-growing AI / SaaS business.
- Work across multiple functions and business verticals.
- Build HR systems and processes rather than simply operate existing ones.
- If you enjoy building things, taking ownership and creating a great workplace while maintaining strong organizational discipline, we would love to hear from you.
Click on Apply to know more.
