Saubhagya enterpeises
Website:
saubhagya.org
Seniority: Entry level
Job details:
Company Description Saubhagya Enterprises is a growing business based in Panvel, focused on providing reliable products and services to a diverse customer base. The organization values long-term relationships, operational efficiency, and responsive customer service. Team members are encouraged to take ownership of their work and contribute ideas that improve processes and client satisfaction. Saubhagya Enterprises offers a collaborative environment where individuals can develop their professional skills and advance in their careers.
Role Description The Account Manager role at Saubhagya Enterprises is a full-time, on-site position based in Panvel. The Account Manager will manage a portfolio of customer accounts, build strong client relationships, and act as the main point of contact for all service and product-related inquiries. Typical responsibilities include understanding client requirements, preparing quotations, coordinating order processing and delivery, and ensuring timely resolution of customer issues. The role also involves monitoring account performance, identifying opportunities to upsell or cross-sell, and collaborating with internal teams such as sales, operations, and finance to meet customer expectations. The Account Manager is expected to maintain accurate records, prepare regular reports, and support management with insights to improve customer retention and business growth.
Qualifications
- Strong relationship management and customer service skills, with the ability to build trust and maintain long-term client partnerships.
- Solid communication skills, including clear verbal and written communication, active listening, and professional presentation abilities.
- Basic business, sales, or account management skills, including negotiation, follow-up, and understanding of revenue and profitability drivers.
- Organizational and time management skills, such as managing multiple accounts, prioritizing tasks, and meeting deadlines.
- Comfort with using office productivity tools (e.g., spreadsheets, word processing, email, and basic CRM or billing systems).
- Ability to work on-site in Panvel, collaborate with cross-functional teams, and adapt to changing customer needs.
- Relevant experience in account management, sales coordination, or customer support is preferred.
- Graduate degree in business, commerce, or a related field is beneficial; equivalent practical experience will also be considered.
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