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Company Description PHONEX LOGISTICS PRIVATE LIMITED is a logistics and transportation company headquartered in Kolkata, West Bengal, India. Located at A-1/46/1, Paharpur Road, in the Rabindranagar area, the company serves clients with local and regional logistics solutions. As part of the broader logistics ecosystem in Kolkata, PHONEX LOGISTICS focuses on reliable, time-bound services that support diverse business needs. The organization values operational efficiency, customer satisfaction, and long-term client partnerships. Candidates joining the team can expect to work in a growing, service-oriented environment with opportunities to contribute to process improvement and client service quality.
Role Description The Account Manager role is a full-time, on-site position based in Kolkata. The person in this role will manage key client accounts, oversee daily communication, and ensure that logistics services meet client expectations and service-level agreements. Day-to-day responsibilities include coordinating shipments, tracking order status, resolving service issues, and working closely with internal operations, finance, and customer support teams. The Account Manager will prepare reports, analyze account performance, identify opportunities for upselling or cross-selling, and support contract renewals and negotiations. This role requires consistent on-site collaboration with colleagues and clients to maintain strong relationships and high service standards.
Qualifications
- Strong client relationship management and customer service skills, including the ability to handle inquiries, issues, and escalations professionally.
- Competence in coordination and operations, such as scheduling, tracking shipments, and aligning with logistics and warehouse teams.
- Solid communication and interpersonal skills, with clear written and verbal communication and the ability to work with diverse stakeholders.
- Analytical and reporting skills, including basic data analysis, use of spreadsheets or CRM tools, and preparation of account performance reports.
- Organizational and time-management abilities to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
- Comfort with basic business and commercial concepts, including pricing, margins, and contract terms relevant to logistics services.
- Proficiency with standard office software (e.g., MS Office or equivalent) and willingness to learn company-specific systems and tools.
- Bachelor’s degree in Business, Commerce, Logistics, or a related field, or equivalent professional experience in account management or logistics.
- Prior experience in logistics, transportation, supply chain, or a related service industry is an advantage.
- Demonstrated ability to work on-site in Kolkata, collaborate within teams, and maintain a professional, inclusive work environment.
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