Website:
vervve.in
Job details:
Company Description Vervve Hospitality is a specialized partner for hotels and resorts in India, offering tailored strategies that drive growth, efficiency, and guest satisfaction. With over 15 years of experience in the hospitality industry, the company focuses on B2B collaborations with hotel owners, property investors, and corporate clients. Vervve provides expert Hotel Sales & Marketing, Management, and Consulting Services to help clients strengthen their brand presence and optimize operations. Known for personalized, innovative solutions, Vervve aims to be a trusted extension of each client’s team, supporting them in achieving their full potential in a competitive market.
Role Description The Travel Agent / Coordinator (Domestic) will manage end-to-end domestic travel arrangements for guests and corporate clients, ensuring a smooth and efficient booking experience. This full-time, on-site role based in Pune City includes handling hotel reservations, coordinating car rentals, and organizing itineraries and travel schedules in alignment with client needs and company policies. The role involves providing responsive customer service, addressing queries, resolving booking issues, and maintaining accurate records of all travel-related transactions. The Travel Agent / Coordinator will also collaborate with sales and operations teams to support packages and promotions, maximize occupancy, and strengthen client relationships. Ongoing responsibilities include monitoring travel costs, following up on confirmations, and ensuring compliance with company standards and guest expectations.
Qualifications
- Candidates should possess strong skills in reservations and domestic travel arrangements.
- Candidates should possess excellent customer service and client communication skills.
- Candidates should possess experience in car rental coordination and ground transport planning.
- Candidates should possess sales skills related to hospitality, travel packages, and upselling services.
- Proficiency in travel booking tools or property management systems is preferred.
- Strong organizational abilities, attention to detail, and time management skills.
- Ability to work on-site in Pune City and collaborate effectively with cross-functional teams.
- Hospitality, travel, or tourism industry experience is beneficial; a relevant diploma or degree is an advantage.
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