Website:
diraholidays.com
Job details:
✈️ POSITION
Tour Consultant – Travel & Tourism
📍 Location: Chennai, Tamil Nadu
💼 Employment: Full-time | On-site
🏢 Company: DIRA Holidaymakers Pvt Ltd
Email ID : info@diraholidays.in
Phone : +91- 70922 109222
Experience: (Tourism Graduate/Postgraduate) - 3+ years of relevant experience
🧭 ABOUT DIRA HOLIDAYS
DIRA Holidays is a growing travel and tourism company specializing in domestic and international holidays, customized tours, destination services and complete travel solutions.
With 13+ years of experience in the travel industry, DIRA Holidays is focused on creating well-planned, reliable and memorable travel experiences for individuals, families, groups and corporate travelers.
Our services include holiday packages, hotels, flights, airport transfers, sightseeing, activities, visas, travel insurance, MICE and other travel-related services.
We work with travelers as well as travel industry partners across multiple destinations, with a strong focus on India and international destinations including Malaysia, Singapore, Thailand, Sri Lanka and Japan.
At DIRA Holidays, we believe that travel is more than simply booking a ticket or hotel. Our goal is to provide personalized service, practical travel solutions and a smooth customer experience from enquiry to the end of the journey.
As we continue to grow, we are looking for passionate travel professionals who want to learn, take responsibility, work with international travel products and grow with the company.
About the Role
We are looking for a Tour Consultant to join our Chennai team. The ideal candidate should have strong knowledge of the travel and tourism industry, excellent communication skills, and a customer-focused approach.
The Tour Consultant will be responsible for understanding customer requirements, recommending suitable destinations and packages, preparing customized itineraries and quotations, converting enquiries into bookings, coordinating with suppliers, and supporting customers throughout their journey.
This role is suitable with a qualification in Travel & Tourism and experienced travel consultants with 3+ years of relevant experience.
Key Responsibilities
Sales & Customer Consulting
- Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
- Understand customer requirements, travel preferences, budget, and expectations.
- Recommend suitable destinations, packages, hotels, activities, transfers, and other travel services.
- Convert travel enquiries into confirmed bookings and achieve assigned sales targets.
- Follow up with customers regularly and maintain strong customer relationships.
- Upsell and cross-sell relevant travel products and services wherever appropriate.
Itinerary & Package Planning
- Design customized domestic and international travel itineraries.
- Prepare detailed and accurate quotations based on customer requirements.
- Explain itineraries, inclusions, exclusions, hotel details, sightseeing, transfers, activities, and travel timings clearly to customers.
- Suggest suitable alternatives based on budget, availability, and customer preferences.
- Continuously update knowledge of destinations, hotels, attractions, activities, and travel products.
Booking & Operations Coordination
- Handle booking and reservation processes for hotels, transportation, sightseeing, activities, insurance, and other travel services.
- Coordinate with hotels, airlines, DMCs, transport providers, activity operators, and other travel partners.
- Ensure all bookings and travel arrangements are accurate and confirmed on time.
- Maintain proper records of customer details, bookings, payments, and travel documents.
- Coordinate with internal teams to ensure smooth execution of confirmed tours.
Visa & Travel Documentation
- Assist customers with visa, insurance, passport, and other travel documentation requirements.
- Provide accurate information regarding applicable travel regulations and documentation.
- Stay updated on destination-specific visa requirements and travel-related regulations.
Customer Support & On-Trip Assistance
- Stay connected with customers before and during their trip.
- Proactively check with travelers to ensure their holiday is progressing smoothly.
- Handle customer queries related to hotels, transfers, sightseeing, activities, and other arrangements.
- Take ownership of on-trip issues and coordinate with relevant suppliers and internal teams for quick resolution.
- Respond calmly and professionally to urgent situations, changes, delays, or unexpected travel issues.
- Follow up until customer concerns are properly resolved.
- Collect customer feedback and share relevant insights with the team to improve service quality.
Required Skills & Qualifications
- Freshers: BA/BSc/MA/MBA in Travel & Tourism or a related discipline.
- Experienced candidates: 3+ years of experience as a Travel Consultant, Tour Consultant, Travel Executive, or similar role.
- Strong knowledge of domestic and international destinations and tour products.
- Good understanding of itinerary planning and guided tours.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-management skills.
- Sales and closing ability with a customer-focused approach.
- Ability to understand customer requirements and recommend appropriate travel solutions.
- Strong negotiation, follow-up, and problem-solving skills.
- Good organizational and time-management skills.
- Ability to multitask and work effectively under deadlines.
- Strong attention to detail and accuracy.
- Familiarity with travel booking, reservation, CRM, or tour-management systems is an advantage.
- Good working knowledge of MS Office, Google Workspace, or similar tools.
- Ability to work independently as well as collaboratively with internal teams and travel partners.
Language Skills
English and Tamil are required.
Hindi and/or any additional Indian language will be an advantage.
Preferred Candidate Profile
We are looking for candidates who:
- Have a genuine interest in travel and tourism.
- Enjoy interacting with customers and understanding their travel requirements.
- Can confidently explain travel products and destinations.
- Have strong follow-up and sales-closing skills.
- Can handle customer concerns professionally and patiently.
- Are comfortable working in a fast-paced travel environment.
- Take ownership of their work from enquiry through booking and post-booking support.
- Are willing to learn new destinations, products, systems, and travel processes.
What We Offer
- Opportunity to work with a fast-growing travel company.
- Hands-on exposure to domestic and international travel operations.
- Opportunity to interact with customers traveling to multiple destinations.
- Practical experience in travel sales, itinerary planning, booking, and customer experience.
- Exposure to international destinations, DMCs, hotels, transport providers, and travel partners.
- Dynamic and supportive work environment.
- Opportunities for professional growth and career development.
Key Performance Areas (KPIs)
- Travel enquiry response and follow-up
- Enquiry-to-booking conversion
- Sales target achievement
- Customer satisfaction
- Accuracy of quotations and bookings
- Timely coordination with suppliers
- Repeat and referral business
- Effective handling of customer issues
- Quality and accuracy of itineraries
If you are passionate about travel, enjoy working with customers, and have the ability to convert travel enquiries into successful bookings, we would love to hear from you.
Click on Apply to know more.