Website:
wework.co.in
Job details:
About Us
Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 79 operational centres spanning 9.1 million square feet. WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customized and curated solutions for various office space needs*.
For more information, please visit our website https://wework.co.in/
About The Role
The Sr. Lead/ Assistant Manager, Food & Beverage will be responsible for managing and executing F&B operations across an assigned zone of WeWork India locations, ensuring high standards of service, vendor performance, and member experience. This role blends hands-on operational execution with strong vendor management and cross-functional collaboration.
The ideal candidate will bring operational discipline, a member-first mindset, and the ability to manage multiple vendors and locations simultaneously. Maintaining food safety standards, driving consistent service quality, and resolving on-ground challenges with a solutions-oriented approach are critical parts of this role.
Role And Responsibilities
Operational Excellence
- Manage day-to-day F&B operations across an assigned zone (two zones initially, expanding over time).
- Ensure consistent implementation of F&B standards, processes, and service protocols across all locations.
- Conduct regular site visits and operational reviews to maintain service quality and vendor performance.
- Work collaboratively with Community and Operations teams to address member queries and ensure smooth service delivery.
- Identify operational gaps and drive process improvements proactively.
- Vendor and member relationship building.
- Cross-functional collaboration and communication.
Member & Vendor Experience
- Support initiatives to improve member satisfaction across all F&B offerings.
- Manage end-to-end vendor relationships - from onboarding and compliance to performance tracking and quality audits.
- Ensure all vendors meet WeWork's food safety, hygiene, and presentation standards.
- Identify and resolve member experience issues related to food quality, service, or vendor responsiveness.
- Work with Community teams to deliver curated food experiences, activations, and events.
Financial & Compliance Management
- Monitor vendor commercial performance and track revenue opportunities across assigned locations.
- Support cost management initiatives and identify opportunities to drive additional value through vendor partnerships.
- Track operational metrics and provide regular performance updates.
- Ensure 100% compliance with H&S policies and food safety norms.
- Track and maintain required licenses and compliance documentation for all vendors.
New Sites & Growth
- Lead F&B setup for new buildings and café spaces, vendor onboarding, operational readiness, and launch execution.
- Provide inputs on vendor mix, café operations, and service planning during new site launches.
- Support refurbishment projects and rollout of new F&B initiatives.
- Explore new vendor partnerships and support their deployment across WeWork buildings.
People & Incident Management
- Work with internal teams to track updates, close open points, and manage escalations.
- Respond to and report incidents related to food quality, safety, or service concerns promptly.
- Encourage team collaboration and help nurture a strong internal F&B network across geographies.
Experience & Qualifications
- 5–8 years of experience in hospitality, F&B operations, café chains, food courts, or multi-location food service environments.
- Experience managing multiple vendors or outlets across locations preferred.
- Experience in coworking or corporate dining environments is a plus.
- Strong process orientation with excellent attention to detail.
- Working knowledge of food safety, compliance standards, and operational reporting.
- Proficient in Google Suite and operational tools.
- Strong stakeholder and vendor management skills.
- Ability to multitask and coordinate across departments.
What We're Looking For
- Discipline & Ownership - Drives tasks end-to-end with accountability.
- Integrity - Prioritises doing what's right for the brand and community.
- Transparency - Communicates openly and builds trust with vendors, members, and internal teams.
- Team Player - Collaborates effectively across verticals.
- Resilience - Stays agile and solutions-focused in dynamic situations.
- Communication - Strong interpersonal skills across vendors, members, and cross-functional teams.
Equal Opportunity Employer
WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other characteristics protected by law.
We expect all employees to embody our values, and all aspects of employment, including the decisions to hire and promote, are based on merit, competence, performance, and business needs.
Our total rewards philosophy is aimed at providing compensation that is competitive, performance-linked, and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility, and inclusion.
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