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Job Description – Business & Operations Head / Senior Manager – Payday Lending
Location: Noida / NSP, Delhi
Industry: FinTech / NBFC / Digital Lending / Payday Loans
Experience: 5+ Years in Payday / Short-Term Digital Lending
CTC: Up to ₹16 LPA
Joining: Immediate / Short Notice Preferred
About the Role
We are looking for an experienced Business & Operations Head / Senior Manager with strong hands-on experience in the payday loan / short-term digital lending business. The candidate will be responsible for driving business growth while managing end-to-end lending operations, portfolio performance, collections coordination, customer lifecycle, and operational efficiency.
Key Responsibilities
- Own and drive the end-to-end payday loan business and operations.
- Develop and execute strategies for loan acquisition, disbursement, repeat customers and portfolio growth.
- Manage daily operations across lead generation, verification, underwriting coordination, disbursement, repayment and collections.
- Monitor key business metrics including approval rate, disbursement, TAT, repayment rate, bounce rate, DPD, collection efficiency and profitability.
- Work closely with Credit, Risk, Collections, Technology, Product, Marketing and Customer Support teams.
- Manage digital lending platforms, LOS/LMS, APIs and third-party vendors/partners.
- Identify operational leakages and implement processes to improve conversion, customer quality and portfolio performance.
- Drive cost control, productivity and operational efficiency.
- Prepare MIS, business dashboards and performance reports for senior management.
- Ensure processes are aligned with applicable RBI/NBFC and digital lending compliance requirements.
- Build and manage teams, set KRAs/KPIs and drive performance.
- Analyse competitor activity and market trends in the payday/short-term loan segment.
Candidate Profile
- 5+ years of relevant experience in FinTech/NBFC/Digital Lending.
- Strong payday loan / short-term loan experience is mandatory.
- Proven experience managing business + operations in digital lending.
- Strong understanding of the complete digital lending lifecycle.
- Experience with LOS/LMS, digital onboarding, underwriting workflows and collection processes.
- Strong analytical, MIS and team-management skills.
- Candidates from Payday Loan, Personal Loan, Consumer Finance or Digital Lending backgrounds preferred.
- Immediate joiners / candidates on short notice preferred.
Compensation: Up to ₹16 LPA CTC, depending on relevant payday lending experience and current compensation.
Location: Noida / NSP, Delhi
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