Marvel Group
Website:
marveltours.in
Job details:
Company Description Marvel Tours, founded in 1996, is a leading tour operator in South India, specializing in sightseeing tours, charter services, airport transfers, and convention services across all South Indian states. The company is known for personalized service, customized packages, competitive pricing, and carefully curated travel experiences based on personal visits to properties. Marvel Tours is approved by the Government of India Tourism and certified by the Indian Association of Tour Operators, reinforcing its credibility in the travel industry. With a modern fleet of air-conditioned and non–air-conditioned vehicles and houseboats, and through its sister concern Marvel Cruise in Alleppey, the company successfully handles major events and group tours. Marvel Tours continues to strive for higher standards of service and has earned recognition from leading tour operators and satisfied travelers.
Role Description The Sr. Executive – Tour Operations is a full-time, on-site role based in Bengaluru/Chennai responsible for managing and coordinating day-to-day tour operations. This includes planning itineraries, confirming bookings with hotels and transport providers, liaising with houseboat and cruise partners, and ensuring all services meet company quality standards. The role involves monitoring operational efficiency, resolving service issues, handling guest queries, and providing timely support to travelers and partner agencies. The Sr. Executive will also prepare operational reports, maintain accurate documentation, and collaborate with sales and customer service teams to deliver seamless travel experiences. The position requires proactive oversight of ongoing tours, close coordination with internal and external stakeholders, and continuous improvement of operational processes.
Qualifications
- Candidates should possess strong Operations and Operations Management skills to oversee end-to-end tour planning, coordination, and execution.
- Candidates should possess excellent Interpersonal Skills and Communication abilities to interact effectively with guests, partners, and internal teams.
- Candidates should possess solid Analytical Skills to review performance, optimize routes and itineraries, and resolve operational challenges.
- Relevant experience in tour operations, travel agency or hospitality management, preferably within South India or similar markets.
- Knowledge of local destinations, logistics planning, and vendor management, with the ability to work flexible hours based on operational needs.
- Proficiency in basic office software and reservation/booking systems; ability to maintain accurate records and reports.
- Diploma or degree in Travel & Tourism, Hospitality Management, Business Administration, or a related field is preferred.
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