Unventured
Website:
unventured.com
Job details:
Company Description
About Us
Unventured is a dream we’ve pursued with our travellers—creating experiences where travel meets adventure, with real-world immersion and a softer impact.
Vision
Set a new benchmark for alternative and experiential travel in India—immersive, inclusive, off the beaten path, and rooted in local culture, history, and way of life.
Mission
Inspire and curate products that help travellers connect deeply with the spaces they visit—through ethical, responsible, and high-quality work that builds long-term relationships with employees, vendors, and customers.
Job Description
As the Enquiries Coordinator, you ensure conversion of all enquiries into tours, tour readiness (gear, inventory, SOP execution) while also owning the customer journey from enquiry to post-tour feedback. This role blends detail-heavy enquiries management with some operational fulfilment with high-touch client communication between customers, tour leaders and vendors—so tours run smoothly, customers feel taken care of, and the business learns and improves with every booking.
Responsibilities
a) Enquiries + Client Service (Managing Leads from Enquiriy to Booking)
- Track and prioritise incoming enquiries across email, social media, website forms, online platforms, and phone
- Ensure all customer-contact channels are functional and monitored
- Respond promptly; provide detailed, well-researched information; set the right expectation and advise best pricing.
- Ensure regular follow-up and consistent communication for all enquiries and convert them into customers
- Maintain CRM/customer records; note follow-ups and close loops reliably
b) SOP Ownership + Execution
- Own the Tour Enquiries and Operations SOP’s (all formats)
- Follow SOPs to ensure process efficiency and consistency in delivering the Unventured Experience
- Ensure SOPs are followed on-ground and executed consistently alongside the team (operations, vendors and tour leaders)
c) Conversion Tracking + Sales Enablement
- Track enquiry-to-booking conversion; identify friction points and propose fixes
- Ensure monthly management updates on enquiry and conversion performance
d) Upselling, Cross-selling + Review Building
- Suggest relevant add-on experiences based on customer interests
- Gather feedback and support Tripadvisor review collection
e) Pre-tour Communication + Issue Resolution
- Send confirmations, reminders, packing lists, and FAQs; share tour leader details
- Handle complaints/concerns with calm problem-solving; coordinate internally to resolve
- Follow up on payments; offer amicable options working with operations
f) Feedback Loop + Continuous Improvement
- Write to customers requesting reviews
- Compile and present tour-level feedback to management on a bi-monthly basis for improvements
h) Tour Operations + Field Readiness
- Checking availability with tour leaders and vendors and confirming tours
- Communicate customer requirements to tour leaders and vendors to ensure no gaps in expectation and delivery of tour.
- Support tour leaders to ensure smooth running of tours
- Update inventory; manage replenishment and supplies needed for tour success
Success Metrics (how you’ll be evaluated)
- Conversion of enquiries to tours
- Response time to enquiries (by channel) and follow-up closure rate
- SOP compliance (fewer last-minute misses; smoother tour execution)
- Review volume and quality (especially Tripadvisor), and recurring issues reduced over time
Key Skills
- Strong written + verbal communication (comfortable with high-touch clients)
- Highly organized: follow-ups, checklists, and documentation discipline
- Practical operations mindset (anticipates problems before tours)
- Comfort with basic spreadsheets/Excel and CRM-style record keeping
Unventured - Travel Experience …
- Good judgement under pressure; calm customer issue handling
- Willingness to work with variable hours for enquiries management and tour delivery (as needed)
Benefits
- Immersive learning and real responsibility in experiential travel
- Direct exposure to vendors, tour leaders, and on-ground operations
- Opportunity to grow into a full-time leadership role based on performance
To apply please write to corp@unventured.com
Click on Apply to know more.