Aspen Hospitality
Website:
aspenhospitality.in
Job details:
Company Description Aspen Hospitality is a rapidly growing premium resort brand redefining luxury and experiential stays across North India. With 12 upscale resorts and 285 rooms in Uttarakhand and Uttar Pradesh, the company offers world-class comfort in serene destinations such as Rishikesh, Jim Corbett, Nainital, Ayodhya, and Garh Mukhteswar. Recognized as the “Best MSME Resort Chain of the Year 2024” by the Government of India and honored by the Limca Book of Records and other platforms, Aspen Hospitality is known for quality, innovation, and operational excellence. The brand creates niche, family-friendly and pet-friendly stay experiences for families, couples, and experiential travelers, and is a preferred choice for destination weddings, corporate tours, offsites, and MICE events. Driven by passion and a strong vision, Aspen Hospitality continues to expand its footprint while upholding its values of luxury, sustainability, and warm, personalized service.
Role Description The Reservations Sales Specialist is a full-time, on-site role based in Noida. This position is responsible for handling inbound reservation inquiries, managing room bookings across Aspen Hospitality properties, and converting leads into confirmed stays while ensuring accurate and timely information is provided to guests and partners. Daily tasks include responding to phone and email queries, preparing quotations, updating reservation systems, coordinating with resort teams on availability and special requests, and supporting group bookings for weddings, corporate events, and tours. The specialist will maintain high standards of guest service, follow company sales processes, and contribute to revenue goals through effective upselling and cross-selling of rooms, packages, and experiences. The role also involves maintaining detailed records, resolving reservation-related issues, and providing occasional support in training new team members on reservation and sales procedures.
Key Responsibilities
- Handle all reservations received through phone calls, WhatsApp, emails, website, and social media.
- Convert inquiries into confirmed bookings with a high conversion ratio.
- Process bookings accurately in the PMS and Channel Manager.
- Manage amendments, cancellations, modifications, and special requests.
- Ensure room inventory accuracy across all booking channels.
- Coordinate with property reservation teams for smooth guest arrivals.
- Generate revenue through direct bookings.
- Promote room upgrades, packages, destination weddings, corporate events, and special offers.
- Upsell premium room categories and additional services.
- Follow up with pending inquiries and quotation requests.
- Maintain strong relationships with repeat guests and corporate clients.
Qualifications
- 3–5 years in Hotel Reservations, Front Office Sales, Revenue Management, or Hospitality Sales.
- Experience handling multiple hotel properties is preferred.
- Knowledge of OTAs, booking engines, and hospitality software is an advantage.
- Candidates should possess strong Customer Service skills and a guest-centric approach.
- Candidates should possess excellent Communication skills, both verbal and written.
- Candidates should possess Sales skills, including upselling, cross-selling, and lead conversion.
- Candidates should possess Reservations management skills, including handling bookings, cancellations, and system updates.
- Proficiency with reservation or PMS software and basic MS Office tools is preferred.
- Ability to work in a fast-paced environment with strong attention to detail and time management.
- Relevant diploma or degree in Hospitality, Tourism, Business, or a related field is an advantage.
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