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About the Job
Company Description
UpneX Solutions (OPC) Private Limited provides end-to-end Project and Property Management as a Service (PMaaS), helping property owners, investors, and businesses streamline operations, reduce costs, and maximize returns. The company delivers maintenance coordination, tenant and vendor management, leasing support, financial oversight, and operational process design with a strong focus on scalability and transparency. With a dedicated offshore team based in India supporting U.S. and global portfolios, UpneX Solutions combines local expertise with global efficiency to provide reliable, cost-effective services. Our mission is to make project management seamless, efficient, and growth-focused, allowing owners to focus on expanding their investments while we handle operational complexities.
Role Description
We are seeking a confident, articulate, and highly organized Maintenance Coordinator to support one of our US-based property portfolios. This is a full-time, work-from-home role operating on a shift aligned with US business hours (exact timing to be discussed at the interview stage). Candidates based in or near Tiruchirappalli are preferred but this is not a requirement — strong candidates from anywhere can be considered. In this role, you will be the central point of contact between property managers, tenants, and vendors — most of whom are based in the United States — so excellent spoken and written English communication is essential to success in this position. You will log and track service requests, coordinate maintenance schedules, follow up on outstanding work orders, and ensure every issue is resolved promptly and professionally. You'll need to comfortably manage multiple stakeholders at once: pushing vendors for timely updates, keeping property managers informed, and reassuring tenants — often over calls and emails during US business hours. This role is ideal for someone who thrives on staying organized under pressure and can communicate clearly and confidently with people at every level.
Key Responsibilities
- Serve as the primary coordination point between US-based property managers, tenants, and vendors
- Manage maintenance requests, service tickets, and work orders from creation through resolution
- Communicate clearly and professionally over phone and email with US stakeholders during required business hours
- Follow up persistently with vendors to ensure timely completion of maintenance work
- Prioritize and escalate urgent issues appropriately, keeping management informed at every step
- Maintain accurate maintenance records, trackers, and status reports
- Prepare regular summaries for the management team on outstanding and completed work
- Identify recurring issues and recommend process improvements to maintenance workflows
Qualifications
- Excellent verbal and written communication skills in English — comfortable speaking with US clients, vendors, and managers by phone and email
- Willingness and ability to work a shift aligned with US business hours
- Strong interpersonal and vendor management skills, with the ability to follow up firmly and professionally to get results
- Proven ability to coordinate and manage multiple stakeholders and priorities simultaneously
- Strong organizational skills with high attention to detail in documentation and reporting
- Proficiency with office productivity tools (spreadsheets, documentation software) and digital ticket/work order tracking systems
- Reliable internet connection and a quiet, professional home working setup
- Problem-solving mindset with the confidence to make judgment calls on prioritization
- Bachelor's degree or diploma in business, management, engineering, facilities management, or a related field
- Prior experience in property management, maintenance coordination, customer service, or international/BPO client-facing roles strongly preferred
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