Manager, Learning Center of Excellence
Key Responsibilities
- Own the learning strategy, catalogue, content standards and approval process across sites and functions.
- Develop the common learning foundation, including new-hire onboarding, Exol behaviours, policies, ethics, site orientation, safety and compliance.
- Design role-based learning for frontline operations, including standard work, WMS and RF scanning, quality, robotics, automation, CMMS, lean and problem-solving.
- Build leadership development and career pathways from trainee and operator roles through Floor Trainer, lead and supervisor positions.
- Manage Workday Learning, including learning programmes, role-based assignments, completion records and certification reminders.
- Create and refresh digital learning resources using tools such as Rise 360, while using instructor-led training and on-the-job training where appropriate.
- Partner with Operations, Safety/EHS, HR, Engineering, site trainers and subject-matter experts to define learning outcomes, ownership, assessments and sign-offs.
- Pilot learning for a priority operational role, validate the content and delivery model, and use the resulting blueprint to expand to other roles.
- Prepare learning materials for site launches and coordinate regular content updates as processes and systems change.
- Track learning completion, role sign-offs, certifications, safety outcomes and employee progression; share reports and improvement actions with leaders.
- Coordinate external learning vendors and content partners, and ensure learning is accessible to employees and temporary workers in English and Spanish.
The Seven Pillars of Exol University
- Launchpad: New-hire onboarding, company behaviours, policies, ethics and site orientation.
- Safe at Exol: Safety and compliance courses, certifications and renewals.
- Floor Skills Academy: Role-specific operational skills, standard work, WMS/RF scanning and quality.
- Tech & Automation Academy: Robotics, automation, CMMS, lean and problem-solving.
- Lead at Exol: Leadership development for supervisors and site leaders.
- Career Ladders: Structured progression pathways across frontline operational roles.
- Grow at Exol: Professional skills, belonging and company-wide learning opportunities.
Qualifications and Experience
- At least 8 years of experience in Learning and Development, including learning design for frontline or field-based workforces.
- Strong knowledge of adult learning, instructional design and methods for measuring learning effectiveness.
- Experience managing a learning management system and digital authoring tools; Workday Learning and Rise 360 experience are Mandatory.
- Experience with safety and compliance training, certification tracking and building learning programmes in a growing organisation.
- Strong project management, analytical and stakeholder-management skills.
- Ability to work with senior leaders and spend time on warehouse floors with trainers and operational teams.
- Bachelor’s degree in Education, Instructional Design, Organisation Development, I/O Psychology or a related field; an advanced degree is preferred.
Preferred Experience: Robotics, automation, logistics, warehousing, manufacturing or new-site launches. Spanish language skills are an advantage..
Note:
This role carries an overlap of roughly two to three evening hours on most working days as the leadership team and our sites are in the United States
