Hardcastle Restaurants Pvt. Ltd.
Website:
mcdonaldsindia.com
Job details:
- Location: Mumbai
- Function: People Resources
- Reports to: Chief People Officer
Role Purpose
Lead the people agenda for McDonald’s restaurant operations, partnering with Business and Operations leadership to build a high-performing, engaged and future-ready workforce.
The role will lead Field People Resources and drive business outcomes through workforce planning, talent and succession, employee experience, leadership capability, employee relations, compliance and productivity.
Key Responsibilities:
Strategic People Leadership
- Partner with the CBO and Operations Leadership Team to deliver business outcomes through people strategies.
- Advise senior leadership on workforce, talent, culture, organization effectiveness and people risks.
- Lead organizational change and strengthen accountability for people outcomes across Operations.
Workforce Planning and Productivity
- Ensure workforce availability and Team-in-Place readiness across restaurants, seasons and growth requirements.
- Optimize workforce deployment, productivity and labour costs while supporting operational standards.
Employee Experience and Culture
- Drive engagement, recognition and retention across the restaurant organization.
- Foster an inclusive, performance-led culture with strong employee communication and listening mechanisms.
- Use people insights to identify trends and implement focused interventions.
Talent and Leadership
- Lead talent reviews, succession planning and retention strategies for critical Operations roles. Strengthen internal career pathways and leadership pipelines.
- Partner with Training to build people-management and leadership capabilities across restaurant and field teams.
Performance Management
- Drive effective performance management, coaching and development planning.
- Build leadership accountability for performance differentiation, feedback and employee development.
- Track key people outcomes, including staffing, attrition, engagement, succession, productivity and capability.
Employee Relations and Compliance
- Provide governance for employee relations, investigations, grievances and disciplinary matters.
- Ensure compliance with labour laws, company policies and audit requirements.
- Proactively identify and mitigate people and workplace risks across the restaurant network.
Field People Resources Leadership
- Lead and develop the Field People Resources team. Establish clear priorities, governance and service standards across regions.
- Ensure consistent execution of the people agenda and strong partnership with Operations.
Candidate Profile
- MBA / PGDM in Human Resources, Industrial Relations, Labour Relations or equivalent.
- 12–18 years of progressive HR experience, including leadership of Operations, Field HR or HR Business Partnering.
- Experience in a large, multi-site and geographically dispersed organization.
- Strong exposure to QSR, retail, hospitality, FMCG or another frontline-intensive sector.
- Demonstrated expertise in workforce planning, talent management, employee relations, engagement and organizational change.
- Strong commercial acumen, strategic thinking, stakeholder influence and execution discipline.
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