Website:
makerspacemasters.com
Job details:
Responsible for coordinating end-to-end installation of Interactive Flat Panels (IFPs), digital displays, and AV solutions across schools/institutions/corporate sites, while managing help desk support for installation-related and post-sales technical queries to ensure smooth deployment and minimal downtime.
Key Responsibilities
1. Installation Coordination (IFPs & Display Solutions)
- Plan and schedule installation of Interactive Flat Panels, projectors, video walls, digital signage, and related AV equipment across client sites
- Coordinate with technicians/installation partners for site visits, mounting, wiring, and commissioning
- Conduct pre-installation site surveys — wall/mount type, power points, network/LAN availability, room dimensions
- Ensure proper mounting (wall mount/stand/trolley), cabling (HDMI, LAN, power), and calibration of panels
- Coordinate delivery and logistics of IFPs, mounts, and accessories to installation sites
- Perform/oversee installation quality checks — touch calibration, display resolution, connectivity, software/OS setup (Android/Windows), and app installation
- Conduct end-user demo and basic training for teachers/staff post-installation
- Obtain installation completion sign-off/UAT (User Acceptance Test) from client
- Maintain installation trackers, serial number mapping, warranty registration, and site-wise documentation
- Coordinate with vendors/OEMs for panel replacements, spares, and RMA (Return Merchandise Authorization) process
2. Help Desk / Technical Support
- Act as first point of contact for IFP/display-related technical issues (touch not responding, display issues, connectivity, software glitches, OPS module faults)
- Log and track all support tickets in the CRM/ticketing tool with proper categorization (hardware/software/network)
- Perform remote troubleshooting (screen sharing, remote desktop) before escalating to on-site engineer
- Coordinate on-site technician visits for hardware faults (panel, OPS/PC module, touch frame, speakers)
- Escalate warranty/OEM-related issues to brand support teams and track resolution
- Maintain SLA compliance for response and resolution time (e.g., 24–48 hr onsite response)
- Update knowledge base with common IFP issues (touch calibration, firmware updates, HDMI/network troubleshooting)
- Generate reports on ticket trends, recurring hardware issues, and site-wise performance
- Follow up with schools/clients for closure confirmation and satisfaction check
Required Skills & Qualifications
- Diploma/Graduate in Electronics, IT, or related technical field
- 2-4 years of experience in AV/display/IFP installation, IT hardware support, or field service coordination
- Working knowledge of Interactive Flat Panels & Display solutions
- Basic understanding of AV connectivity (HDMI, VGA, LAN, OPS modules), mounting standards, and display calibration
- Familiarity with ticketing tools (Freshdesk, Zoho Desk, ServiceNow)
- Strong coordination skills across vendors, technicians, and client-side stakeholders (schools/IT admins)
- Good communication and documentation skills
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