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Job details:
Job Location - Ludhiana, Punjab(Onsite)
Role Description - The Customer Support Executive will provide day-to-day support to clients by handling inquiries, resolving issues, and ensuring a smooth service experience across Prarambh 360’s digital offerings. This full-time, on-site role in Ludhiana involves responding to customer queries via phone, email, and online channels, tracking and documenting issues, and following up to ensure resolution and satisfaction. The role includes coordinating with internal teams such as technical, web design, and marketing to address client concerns, escalate complex problems, and communicate solutions clearly and promptly. The Customer Support Executive will maintain service records, contribute to FAQs and support documentation, and help identify recurring issues to improve processes and client experience. The position requires a customer-centric approach, professional communication, and the ability to manage multiple support requests efficiently.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills, with a focus on clear communication and empathy.
- Candidates should possess abilities in Customer Satisfaction, including handling feedback, managing expectations, and building long-term client relationships.
- Additional beneficial qualifications include proficiency in English and excellent verbal and written communication, and strong problem-solving skills.
- Ability to work on-site in Ludhiana, manage time effectively, and collaborate with cross-functional teams; a relevant diploma or bachelor’s degree is preferred.
Rotational shifts - Day & Night
Salary - Upto 25k per month
Bond - 1 year
Interested candidates can share their resume at hr@prarambh360.com
Click on Apply to know more.