Nilu's Collection
Website:
niluscollection.com
Job details:
Company Description Nilu's Collection is a fashion jewelry brand dedicated to offering the latest and finest designs to style-conscious customers. The brand focuses on trendy, high-quality pieces that help customers express their individuality and elevate their everyday looks. With a passion for fashion jewelry, Nilu's Collection aims to deliver a curated shopping experience that combines style, comfort, and value. Team members join a growing retail environment where attention to detail, customer satisfaction, and product knowledge are highly valued.
Role Description This is a full-time, on-site Customer Support Executive role based in the Greater Hyderabad Area. The Customer Support Executive will handle customer inquiries across channels such as in-store, phone, chat, and social media, providing prompt, accurate, and courteous assistance. Responsibilities include resolving issues related to orders, deliveries, returns, and product information, as well as updating customer records and tracking interactions in internal systems. The role involves coordinating with sales and inventory teams to ensure smooth order processing, maintaining high service standards, and sharing feedback from customers to improve products and processes. The Customer Support Executive will also support basic administrative tasks and contribute to a positive, welcoming experience for every customer.
Qualifications
- Strong customer service and communication skills, including active listening, clear spoken and written English, and a polite, professional manner.
- Ability to handle inquiries and complaints, resolve issues efficiently, and manage time and priorities in a busy retail environment.
- Basic computer proficiency, including using email, chat tools, and customer support or point-of-sale systems.
- Attention to detail, reliability, and a results-oriented approach to meeting customer satisfaction targets.
- Interest in fashion and jewelry, with willingness to learn product details and advise customers on choices.
- Comfort working on-site in the Greater Hyderabad Area, with flexibility for retail hours including weekends and holidays as needed.
- Previous experience in customer support, retail, or hospitality is an advantage but not strictly required.
- Minimum educational qualification: high school diploma or equivalent; higher education in business, communication, or related fields is a plus.
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