Oliveboard
Website:
oliveboard.in
Job details:
Company Description Oliveboard is a leading exam preparation platform in India, serving over 30+ million learners across more than 2,500 cities and towns. The company specializes in Banking and Government exam preparation through structured live class programs led by experienced faculty. Oliveboard provides comprehensive tests and online study material designed to simulate real exam environments. Its proprietary AI engine analyzes performance, identifies weak areas, and personalizes learning paths to improve outcomes for learners. The organization focuses on delivering engaging, high-quality content and a data-driven learning experience.
Role Description The Customer Support Associate is a full-time, on-site role based in Bengaluru. This role involves responding to customer queries across channels (email, chat, phone), resolving issues related to course access, payments, test series, and platform navigation, and ensuring timely, accurate information is shared with learners. The associate will track and log interactions, escalate technical or complex concerns, and collaborate with product, sales, and academic teams to address recurring issues. They will contribute to improving customer experience by gathering feedback, suggesting process enhancements, and maintaining a professional, empathetic communication style. The role may also include supporting onboarding and basic product training for new users, as well as assisting with upsell or cross-sell opportunities when appropriate.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Experience, with a focus on resolving queries and maintaining learner satisfaction.
- Ability to contribute to Sales efforts by identifying learner needs, recommending suitable courses or plans, and supporting conversions.
- Experience or aptitude in Training, such as guiding new users through platform features and basic troubleshooting steps.
- Excellent communication skills in English (and preferably Hindi or other regional languages), both written and verbal.
- Comfort using CRM tools, ticketing systems, and basic office software; familiarity with online education platforms is an advantage.
- Strong problem-solving skills, attention to detail, and ability to handle multiple queries in a fast-paced environment.
- Prior experience in customer-facing roles, ideally in EdTech or similar digital services, is preferred.
- Graduate degree in any discipline; a focus on business, communications, or related fields is beneficial.
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