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Role Description This is a full-time, on-site Customer Support Executive role based in Bengaluru. The role involves responding to customer inquiries via phone, email, and online channels, providing clear and timely information about services and resolving issues efficiently. The Customer Support Executive will log and track customer interactions, escalate technical or complex concerns when necessary, and follow up to ensure customer satisfaction. Day-to-day tasks include addressing service-related questions, coordinating with internal teams to resolve problems, and maintaining accurate records in support systems. The role also includes gathering customer feedback, contributing to service improvement initiatives, and maintaining a professional and courteous communication style in all interactions.
Qualifications
- Ability to provide high-quality Customer Support and Customer Service, focusing on customer satisfaction and issue resolution.
- Experience delivering Online Support, including handling queries through digital channels and maintaining accurate support documentation.
- Exposure to Technical Support tasks, such as basic troubleshooting and collaborating with technical teams for more complex issues.
- Strong verbal and written communication skills, with the ability to explain information clearly and handle difficult conversations calmly.
- Good problem-solving skills, attention to detail, and the ability to manage multiple customer requests in a fast-paced environment.
- Comfort working with CRM or helpdesk tools and basic office software (e.g., email, spreadsheets, ticketing systems).
- Prior experience in customer-facing roles, preferably in HR services, staffing, or related industries, is an advantage.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.
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