Website:
flavaroma.info
Job details:
Job Title: Customer Support Executive
Job location: Ahmedabad (Local prefer more)
Key Responsibilities
Sales Order Management:
- Process sales orders accurately and promptly to ensure customer satisfaction.
- Collaborate closely with the sales team to address any order discrepancies or special requirements promptly.
Documentation Handling
- Prepare proforma invoices accurately and promptly.
- Account and Item Master Creation:
- Create and maintain account master records for new customers and vendors, ensuring accuracy and completeness.
- Establish item master records for new products, collaborating with relevant teams to align with customer needs.
Reporting And Analysis
- Generate operating cycle reports and summary sheets to track sales performance and identify trends.
Sample Dispatch Intimation
- Coordinate with relevant departments to ensure timely dispatch of samples to customers.
- Provide customers with necessary information and updates regarding sample dispatch status.
Pending Sampler Request Management
- Monitor and follow up on pending sampler requests, ensuring timely processing and delivery.
- Coordinate with internal teams to prioritize and fulfill sampler requests according to customer needs.
PI (Proforma Invoice) Preparation
- Prepare proforma invoices accurately and promptly in response to customer inquiries or orders.
- Ensure all relevant details and specifications are included in proforma invoices as per customer requirements.
Sales Support
- Assist in preparing sales presentations and proposals for clients, incorporating relevant data and information.
- Handle client calls and emails professionally, addressing inquiries and providing necessary support.
Documentation And Communication
- Prepare and send reports, invoices, declarations, COA (Certificate of Analysis), and specifications via email or other channels as required.
- Manage sampler request files and documents in Excel, ensuring proper organization and accessibility.
Skills: records,documentation,invoice processing,item master,customer support,customer,management
Click on Apply to know more.
