Technomine
Website:
technomine.biz
Job details:
🚀 Why Technomine?
At Technomine, we don’t just offer jobs – we build careers.
With a strong legacy of growth, innovation, and people-first values, we create an environment where you can learn, grow, and excel.
Join a company that values diversity, celebrates achievements, and empowers you to grow alongside a passionate, award-winning team.
🔑 Key Responsibilities
✈️ Flight Scheduling & Management
- Monitor and update flight schedules with full accuracy
- Handle rebookings, last-minute changes, and cancellations
- Coordinate with airlines and travel partners to confirm bookings
- Resolve flight-related issues efficiently and professionally
💬 Customer Support & Communication
- Respond promptly to customer inquiries during out-of-hours support windows
- Resolve customer concerns while ensuring a seamless travel experience
- Communicate changes in travel plans clearly and courteously
🗂️ Administrative & Back-Office Tasks
- Manage booking systems and maintain accurate travel records
- Document all customer interactions and transactions accurately
- Prepare detailed end-of-shift reports highlighting tasks completed, pending issues, and critical updates
- Handle back-office administration including CRM updates and internal communication
🛫 Problem Resolution
- Take immediate action to resolve travel disruptions and urgent cases
- Coordinate with airlines, suppliers, and internal teams
- Escalate complex issues to daytime teams with clear handover notes
🤝 Stakeholder & Partner Communication
- Collaborate with airline partners, suppliers, and internal teams
- Maintain clear and professional communication across all channels
- Support smooth travel operations through timely coordination
🕒 Shift Timing
9:00 PM to 06:00 AM IST
5 days working
(Onsite — Navrangpura, Ahmedabad)
📌 Summary of Responsibilities
- Back-office administration
- CRM updates & internal communication
- Customer service engagement
- Airline communication
- Supplier communication
Click on Apply to know more.
