Client Services Executive
Nyasa
- Location
- Ahmedabad, Gujarat, India
- Job type
- Full-time
Required skills
- client satisfaction
- communication skills
- digital marketing
About the role
Website:
nyasa.co.in
Job details:
Key Responsibilities
- Act as the primary point of contact for assigned clients.
- Understand client requirements and communicate them clearly to the creative, design, content, and performance marketing teams.
- Manage day-to-day client communication through email, WhatsApp, phone calls, and meetings.
- Prepare meeting agendas, MOMs (Minutes of Meeting), and follow up on action items.
- Coordinate project timelines and ensure timely delivery of all deliverables.
- Share content calendars, creatives, reports, and campaign updates with clients.
- Handle client feedback and ensure revisions are completed within deadlines.
- Build long-term relationships with clients through regular communication and proactive support.
- Monitor project progress and resolve issues before they impact delivery.
- Work closely with internal departments to maintain quality standards.
- Assist in preparing proposals, presentations, and client reports.
- Ensure client satisfaction and identify opportunities for upselling additional services.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Good organisational and multitasking skills.
- Ability to work under deadlines and manage multiple projects.
- Basic understanding of digital marketing and social media platforms.
- Problem-solving mindset with attention to detail.
- Proficiency in Microsoft Office and Google Workspace.
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