izmo ltd
Website:
izmoltd.com
Job details:
Job Title: Customer Success Representative - English Language
Location: JP Nagar, Bangalore
Experience: 2 to 5 years
Work Mode: Work From Office (Mon-Fri)
Work Timing: 6:30 AM to 3:30 PM IST
Role Overview
We are looking for a customer-focused and proactive Customer Success Representative (English Language) to support our based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates.
Key Responsibilities
- Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction.
- Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives.
- Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets.
- Build and maintain strong customer relationships through regular communication and follow-ups.
- Monitor ongoing activities to ensure deliverables are completed within agreed timelines.
- Maintain accurate records of customer interactions, requests, and project updates.
Qualifications & Experience
- Bachelor's degree or an equivalent qualification.
- Fluent in English written and spoken) with strong communication.
- Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage.
- Excellent communication, interpersonal, and presentation skills.
- Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously.
- Self-motivated, customer-oriented, and willing to learn new technologies and business processes.
Preferred Skills
- Customer-centric mindset with excellent problem-solving abilities.
- Ability to collaborate effectively with cross-functional teams.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency in Microsoft Office or Google Workspace.
Click on Apply to know more.
