Benchkart | Marketplace for Outsourcing
Website:
benchkart.com
Job details:
Job Description - Account Manager:
We are looking for a proactive and client-focused Account Manager to manage and grow relationships with our key enterprise clients. The ideal candidate will be responsible for ensuring seamless delivery, driving customer satisfaction, identifying growth opportunities, and acting as the primary point of contact for assigned accounts.
This role requires strong stakeholder management, communication, and account growth skills while working closely with internal recruitment and delivery teams to ensure successful hiring outcomes.
Location: Gurugram, Sector 49
Work Mode: Work from Office (Monday – Friday)
Shift Timings: 9:00 AM – 6:00 PM IST
Employment Type: Full-Time
Key Responsibilities
- Manage a portfolio of assigned client accounts and serve as the primary point of contact.
- Build and maintain strong relationships with hiring managers and key stakeholders.
- Understand client hiring requirements and collaborate with recruitment teams to ensure timely delivery.
- Conduct regular client meetings, business reviews, and requirement discussions.
- Drive account growth through cross-selling and upselling recruitment and staffing solutions.
- Ensure high levels of customer satisfaction by proactively resolving issues and addressing client concerns.
- Monitor delivery performance, hiring metrics, and service quality across assigned accounts.
- Coordinate with internal stakeholders including Talent Acquisition, Delivery, Finance, and Leadership teams.
- Prepare account reports, hiring dashboards, and business updates for clients and management.
- Negotiate commercial terms, renewals, and service agreements wherever applicable.
- Identify new business opportunities within existing accounts and contribute to revenue growth.
- Ensure compliance with client SLAs and organizational processes.
Required Skills
- Excellent client relationship and stakeholder management skills.
- Strong communication and presentation abilities.
- Experience managing enterprise or corporate accounts.
- Good understanding of recruitment, staffing, or workforce solutions.
- Ability to coordinate with multiple teams and manage priorities effectively.
- Strong problem-solving and negotiation skills.
- Proficiency in Microsoft Excel, PowerPoint, and CRM/ATS tools.
- Analytical mindset with the ability to interpret hiring and account metrics.
Preferred Experience
- 4–8 years of experience in Account Management, Client Success, Client Partner, or Customer Success roles.
- Experience in IT Staffing, Recruitment, Workforce Solutions, or Consulting organizations is preferred.
- Experience working with enterprise clients is an added advantage.
- Proven ability to manage multiple accounts while ensuring high customer satisfaction.
Click on Apply to know more.