zenith services inc.
Website:
zenithcad.com
Job details:
Company Description Zenith Services Inc., founded in 2006, is an IT consulting and solutions firm focused on delivering end-to-end digital transformation and technology services. The company uses an agile, collaborative approach to design customized solutions across the digital value chain, helping clients outperform their competition. With deep expertise in retail banking, capital markets, information security, and applications management, Zenith turns IT into a strategic asset. The firm supports organizations in running operations efficiently and accelerating revenue growth through cloud and on-premise solutions. Zenith serves multiple industry verticals, including finance, banking, insurance, telecom, and others.
Role Description The Field Technical Support Consultant III is a full-time, on-site role based in Bengaluru South. This role involves providing advanced technical support to clients at their locations, including diagnosing and resolving complex hardware, software, and network issues. The consultant will install, configure, and maintain systems and applications, coordinate with internal engineering and project teams, and document all service activities thoroughly. Responsibilities include managing escalated incidents, guiding junior technical staff, ensuring adherence to service-level agreements, and supporting technology rollouts or upgrades. The role also requires clear communication with clients, regular status updates, and proactive identification of opportunities to improve system performance and reliability.
Qualifications
- Strong technical support and troubleshooting skills across hardware, software, and networking environments.
- Experience with enterprise IT systems, including operating systems, applications, and basic database or cloud technologies.
- Ability to work on-site with clients, manage escalations, and handle complex field service situations independently.
- Effective written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Proven experience in a senior or advanced technical support or field service role, preferably in IT consulting or related sectors.
- Good organizational and time-management skills, with attention to documentation, process compliance, and service quality.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Relevant industry certifications (such as CompTIA, Microsoft, Cisco) are beneficial.
Click on Apply to know more.
