OpenIntervue
Website:
openintervue.com
Job details:
Job Title: customer care executive
Job Overview:
OpenIntervue is an AI-powered hiring platform that transforms recruitment through intelligent interviews and automated hiring solutions. We’re looking for a proactive and empathetic person to ensure candidates have a seamless AI interview experience. You will guide candidates through the interview process, drive interview completion rates, and maintain accurate tracking of candidate progress to improve both efficiency and candidate satisfaction.
Key Responsibilities:
- Contact candidates via phone calls to guide them through the interview process.
- Ensure candidates complete their assigned AI interviews within defined timelines.
- Achieve daily, weekly, and monthly interview completion targets.
- Provide assistance to candidates through calls, emails, and WhatsApp by resolving queries and addressing technical or process-related concerns.
- Track and map every candidate throughout the interview journey, maintaining accurate records and status updates.
- Follow up with pending candidates and encourage timely interview completion.
- Coordinate with internal teams to resolve candidate issues quickly and keep the process moving.
- Maintain professional communication and deliver an excellent end-to-end candidate experience.
- Update candidate progress and interactions in the internal tracking system.
Required Skills:
Must Have:
- Excellent verbal and written communication skills.
- Strong interpersonal skills and customer support mindset.
- Ability to handle a high volume of candidate interactions (calls/messages/emails).
- Strong follow-up, time management, and execution skills.
- Proficiency in Microsoft Excel and Google Sheets for tracking and reporting.
- Attention to detail and strong organizational skills.
- Ability to work in a target-driven, KPI-focused environment.
Good to Have:
- Experience in recruitment coordination, telecalling, operations, or candidate engagement.
- Familiarity with CRM/helpdesk or internal tracking systems.
- Experience working with WhatsApp Business or similar communication tools.
- Basic understanding of recruitment/interview workflows and candidate journey management.
Educational Requirements:
- Bachelor’s degree in any discipline (preferred).
- Freshers with excellent communication skills are encouraged to apply.
Location:
- Bengaluru
Click on Apply to know more.