Website:
eventdia.in
Job details:
Company Description Eventdia is India’s first smart event planner, offering a unified platform for customers, event vendors, and event planners. The company focuses on helping users create memorable celebrations while managing events efficiently from planning to execution. Eventdia enables businesses and professionals in the event ecosystem to grow through trusted connections and streamlined workflows. With secure processes and integrated tools, the platform supports a collaborative and organized approach to event management. Applicants will join a team that is modernizing how events are planned and delivered across India.
Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Delhi, India. This role is responsible for managing and optimizing customer relationships across the Eventdia platform, including onboarding new clients, maintaining accurate CRM records, and tracking customer interactions. Day-to-day tasks include analyzing customer data to identify trends, preparing reports on customer engagement, and supporting sales and account management teams with insights and follow-ups. The specialist will coordinate with internal teams to resolve customer issues, ensure timely communication, and improve customer satisfaction and retention. The role also involves contributing to process improvements within the CRM system and supporting initiatives that enhance customer experience.
Qualifications
- Candidates should possess strong Customer Relationship Management (CRM) skills, including maintaining databases, tracking interactions, and using CRM tools to support customer engagement.
- Candidates should possess solid Communication skills, with the ability to interact clearly and professionally with customers and internal stakeholders.
- Candidates should possess Sales-related skills, including understanding sales pipelines, supporting follow-ups, and collaborating with sales teams to drive conversions.
- Candidates should possess Analytical Skills to interpret customer data, generate insights, and prepare reports that support decision-making.
- Candidates should possess Project Management skills to coordinate customer-related initiatives, manage timelines, and ensure tasks are completed accurately and on schedule.
- Relevant qualifications include a bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Beneficial skills include familiarity with event management or SaaS platforms, proficiency with CRM software (e.g., Salesforce, HubSpot, or similar), and strong organizational and time-management abilities.
- Ability to work collaboratively in a fast-paced environment, adapt to evolving processes, and maintain a customer-centric approach is highly valued.
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