Naukripay
Website:
naukripay.com
Job details:
Mail:- info@naukripay.com
customer care executive acts as the primary voice of a company, managing inbound and outbound communications to resolve customer issues, answer inquiries, and ensure overall satisfaction.Key ResponsibilitiesCustomer Interaction: Handle phone calls, emails, live chats, and social media messages in a professional and empathetic manner.Issue Resolution: Diagnose and solve product or service problems, or escalate complex technical issues to the appropriate department.Record Keeping: Maintain accurate logs of customer interactions, requests, and feedback using internal tracking tools or CRM software.Follow-Ups: Contact customers back to verify that their issues are fully resolved and that they are satisfied with the outcome.Product Guidance: Assist clients in selecting the right services or products based on their specific needs and budget.Required Skills and QualificationsEducation: A bachelor's degree in business administration, communication, or a related field is commonly preferred.Communication: Exceptional verbal, written, and active listening skills.Interpersonal Skills: High levels of patience, empathy, and conflict-resolution abilities.Technical Literacy: Familiarity with computer applications, data entry, and customer support platforms or CRM systems.Multitasking: Ability to manage time efficiently and handle multiple customer queries simultaneously without losing quality.
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