Super Plastronics Pvt. Ltd.
Website:
sppl.ind.in
Seniority: Mid-Senior level
Job details:
Company Description Super Plastronics Pvt. Ltd. is a growing organization in the consumer electronics and manufacturing sector, known for delivering reliable and affordable products to a wide customer base. The company focuses on quality, innovation, and customer satisfaction, working closely with partners and distributors across India. Super Plastronics Pvt. Ltd. offers a collaborative work environment that encourages professional growth and skill development. Team members are supported with clear processes and resources to help them perform effectively and contribute to the company’s long-term success.
Role Description This is a full-time, on-site role for a Customer Relations Executive based in Delhi, India. The role involves handling customer inquiries, resolving issues, and ensuring a positive experience across phone, email, and in-person interactions. The Customer Relations Executive will maintain and build strong client relationships, follow up on service requests, and coordinate with internal teams to address customer needs promptly. Day-to-day tasks include updating customer records, tracking feedback, preparing basic reports on customer satisfaction, and supporting service-related communication. The role also requires adherence to company policies, timely escalation of complex issues, and proactive engagement to improve overall customer service standards.
Qualifications
- Candidates should possess strong Interpersonal Skills and Client Relations experience to build and maintain long-term customer connections.
- Candidates should possess Customer Service and Customer Satisfaction skills to manage inquiries, resolve concerns, and enhance customer experiences.
- Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with customers and internal teams.
- Basic proficiency in MS Office or similar tools for report creation and data entry.
- Ability to work on-site in Delhi, India, and manage multiple tasks with attention to detail.
- Prior experience in customer-facing roles, preferably in consumer electronics, retail, or manufacturing, is an advantage.
- Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.
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