Website:
edtworld.com
Job details:
About EDT
EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused Customer Experience Executive to join our team.
At EDT, we believe that exceptional customer service starts with respecting and empowering our employees. We offer a professional, disciplined, and supportive work environment where individuals are encouraged to learn, grow, and take ownership of their responsibilities.
Key Responsibilities
- Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media in a professional and empathetic manner.
- Provide live product demonstrations to customers and guide them through product features, usage, and troubleshooting.
- Prepare and maintain accurate records of all customer tickets and interactions.
- Reach out to abandoned checkout customers to understand their concerns and reasons for not completing their purchase.
- Ensure regular and timely follow-ups on all open and pending customer tickets until closure.
- Prepare weekly and monthly reports on customer queries, trends, and key observations.
- Coordinate end-to-end with the Customer Experience, Product, and Logistics teams to ensure smooth and timely resolution of customer issues.
- Maintain a high standard of communication, professionalism, ownership, and problem-solving across all customer interactions.
Required Skills & Competencies
- Strong verbal and written communication skills.
- Good problem-solving and analytical thinking abilities.
- Customer-centric mindset with strong attention to detail.
- Ability to manage multiple tasks and follow up effectively.
- Basic understanding of customer support tools and reporting; training will be provided where required.
- Ability to work collaboratively with cross-functional teams.
- Strong sense of ownership and willingness to learn.
Experience
- 0–2 years of work experience in customer service, customer support, customer experience, or a related role.
- Freshers are welcome to apply if they have strong communication skills, the right attitude, and a willingness to learn.
Qualifications
- Graduate in any discipline preferred.
- Qualification requirements are flexible and can be discussed based on the candidate’s skills and experience.
Work Details
- Employment Type: Full-time
- Experience: 0–2 years
- Working Hours: 10:00 AM to 7:00 PM
- Working Days: Monday to Saturday
- Work Location: Kamala Mills, Lower Parel, Mumbai
- Budget: INR 3.5 - 4.0 LPA
Why Join EDT?
- Professional, respectful, and supportive work culture
- Clear processes and structured learning
- Opportunity to work with a growing consumer-focused brand
- Opportunity to work closely with Product, Logistics, and other cross-functional teams
- A culture that values both customer satisfaction and employee well-being
- Opportunity to take ownership and grow with the company
Click on Apply to know more.