Redraw Express
Website:
redrawexpress.com
Job details:
Company Description Redraw Express LLP is a graphics solutions provider with over 15 years of experience delivering fast, precise, and cost-effective design services. The company specializes in vector artwork, embroidery digitizing, pre-press services, professional image editing, and custom designs for a wide range of clients. A skilled design team transforms raster images into clean vector graphics, prepares accurate embroidery files, and ensures print-ready results through detailed pre-press support. Redraw Express LLP also offers comprehensive image editing and creative design work, helping clients’ visuals stand out across print, apparel, and digital channels. With ultra-fast turnaround times, reliable quality, and friendly support, the company focuses on making clients’ workflows easier and more efficient.
Role Description This is a full-time, on-site Customer Service Executive role based in Goregaon East, Mumbai. We are looking for a professional and customer-focused Customer Service Executive to manage international client communication, handle incoming inquiries via email, phone, and chat, providing clear and professional responses about services, order status, and project requirements. Responsibilities include understanding client needs, coordinating with the design and production teams, and ensuring accurate collection and communication of technical details for artwork, digitizing, and pre-press jobs. The role involves tracking orders, managing service timelines, resolving issues, and following up to ensure client satisfaction and repeat business. The Customer Service Executive will also maintain customer records, prepare basic reports, suggest process improvements, and support a positive, collaborative work environment.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
- Experience or aptitude in Customer Service Management, including handling escalations and coordinating with internal teams.
- Excellent Interpersonal Skills, with the ability to communicate clearly, listen actively, and build long-term client relationships.
- Fluency in English (written and spoken); additional local language skills are an advantage.
- Basic understanding of graphic design or print/embroidery workflows is preferred, but not mandatory; willingness to learn technical concepts is essential.
- Strong organizational skills, attention to detail, and the ability to manage multiple client requests and deadlines.
- Comfort using CRM tools, email platforms, and office software for documentation and reporting.
- Completed secondary education; a diploma or degree in any discipline is beneficial. Prior experience in customer service or a related role is an advantage.
Experience
1-2 years experience preferred
Shift Time
Monday - Friday
Evening 6:00 PM - 4:00 AM
If you are interested, you may connect with us through any of the following options:
🏢 Walk-In Interview:
601, Vihan Commercial Complex, Walbhat Road, Next to Jawaharnagar Phatak,
Sonawala Industry Estate, Goregaon East, Mumbai – 400063
📅 Interview Timing: 1:00 PM – 10:00 PM
📱 Call/WhatsApp: 9987046939 (Available: 1:00 PM – 10:00 PM)
📧 Apply with your updated resume
Click on Apply to know more.