PinnacleU
Website:
pinnacleu.in
Job details:
đź’» Position: Customer Success Associate
đź“ŤLocation: Vidyavihar, Mumbai
🗓️ Working Days: Monday to Friday, If a query comes in, you’re expected to respond even on weekends, with a compensatory off provided later.
đź“Ś Experience Required: 1-4 years
About the Rol
eWe are hiring for a Customer Success Associate role with a fast-track pathway into Solutions Consulting. This is not a traditional support role. You will work closely with enterprise clients, understand their business challenges, and help translate those into effective product-led solutions. Over time, you will evolve into a role that involves solutioning, product storytelling, and strategic client engagement with senior stakeholders
.
What You’ll
- DoAct as a primary point of contact for enterprise clien
- tsSupport client onboarding and day-to-day platform engageme
- ntUnderstand client requirements, use cases, and business goa
- lsCollaborate with internal product, tech, and delivery tea
- msAssist in demo preparation and pre-sales conversatio
- nsDocument client feedback and identify improvement opportuniti
- esBuild strong product and domain understanding across CX and Sa
aS
What Makes You a Strong
- FitExperience in client-facing roles (SaaS, CX, BPO, banking, consulting, et
- c.)Interest in Customer Experience (CX), AI, or enterprise S
- aaSAbility to structure thoughts and communicate clearly under press
ure
Click on Apply to know more.