BlitzenX
Website:
blitzenx.com
Job details:
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Copilot said:
🚨 URGENT HIRING | Client Relationship Manager - Resource & Bench Management | Hyderabad 🚨
BlitzenX Technologies is looking for an experienced and highly driven
Client Relationship Manager with a strong focus on
Bench Management, Resource Utilization, Workforce Planning, and Client Stakeholder Management.
This role is ideal for professionals who excel at balancing client expectations, resource deployment, utilization optimization, workforce planning, and account management while ensuring business growth and operational excellence.
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Location: Hyderabad, Telangana
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Experience: 6+ Years
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Salary Range: ₹6-10 LPA
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Employment Type: Full-Time
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Immediate Joiners / Candidates with up to 30 Days Notice Preferred
Role Overview
The Client Relationship Manager will be responsible for driving effective workforce utilization, bench governance, resource fulfillment, and client engagement across multiple accounts.
The successful candidate will work closely with Delivery Leaders, Practice Heads, Talent Acquisition, HR, Operations, and Clients to ensure optimal resource allocation, high utilization, timely deployments, and exceptional customer satisfaction.
Key Responsibilities
Resource & Bench Management (Primary Focus)
- Drive bench management initiatives and ensure optimal resource utilization across business units.
- Monitor bench strength, skill inventory, utilization reports, and bench aging metrics.
- Identify deployment opportunities and proactively reduce bench aging.
- Partner with Sales, Delivery, and Practice Leaders to align available talent with business demand.
- Maintain visibility into resource availability, project allocations, upcoming demand, and capacity gaps.
- Manage workforce planning, capacity forecasting, succession planning, and resource deployment strategies.
- Ensure timely staffing and deployment of consultants against project requirements.
- Track utilization trends and recommend corrective actions to improve productivity and profitability.
Client Relationship Management
- Serve as the primary point of contact for assigned clients and stakeholders.
- Build and maintain strong, long-term client relationships.
- Conduct governance meetings, service reviews, and business discussions.
- Understand client business needs and translate them into resource and delivery plans.
- Manage client escalations and ensure timely issue resolution.
Delivery & Fulfillment Management
- Coordinate with Delivery Teams to fulfill client resource requirements.
- Support project ramp-ups, transitions, and strategic staffing initiatives.
- Monitor fulfillment SLAs and deployment turnaround times.
- Proactively identify delivery risks and recommend mitigation plans.
- Ensure alignment between project demand, resource availability, and client expectations.
Stakeholder Management
- Collaborate with Delivery Managers, Practice Heads, Sales, HR, Talent Acquisition, and Operations teams.
- Facilitate seamless communication between internal teams and client stakeholders.
- Present workforce planning reports, utilization dashboards, capacity forecasts, and account insights to leadership.
Business Growth & Account Management
- Support account growth through proactive workforce planning and resource fulfillment.
- Identify opportunities for expanding existing client engagements.
- Drive customer satisfaction and relationship health.
- Contribute to revenue growth through effective account and workforce management.
Required Skills & Competencies
Core Competencies
✔ Bench Management & Optimization
✔ Workforce Planning & Capacity Management
✔ Resource Allocation & Deployment
✔ Demand Fulfillment
✔ Utilization Management
✔ Client Relationship Management
✔ Stakeholder Engagement
✔ Account Management
✔ Customer Success Management
✔ Governance & Reporting
✔ Analytical Problem Solving
✔ Conflict Resolution & Escalation Management
Technical Skills
- Advanced Microsoft Excel
- Microsoft PowerPoint
- Power BI (Preferred)
- CRM Tools (Salesforce, Dynamics CRM, HubSpot, etc.)
- JIRA and Project Tracking Tools
- Microsoft Copilot
Preferred Experience
- Proven experience in Bench Management and Resource Utilization within IT Services or Consulting organizations.
- Strong exposure to Workforce Planning, Capacity Planning, and Resource Deployment.
- Experience managing enterprise accounts and multiple stakeholders.
- Ability to improve utilization metrics and reduce bench aging.
- Experience conducting governance reviews and managing escalations.
- Exposure to IT Services, Consulting, BFSI, Technology, or Shared Services environments.
Key Performance Indicators (KPIs)
Workforce & Utilization Metrics
- Resource Utilization %
- Bench Aging Reduction
- Bench-to-Billable Conversion Rate
- Deployment Turnaround Time
- Fulfillment SLA Achievement
- Capacity Planning Accuracy
Client Success Metrics
- Client Satisfaction (CSAT)
- Client Retention & Relationship Health
- Escalation Resolution Efficiency
- SLA Adherence
Business Impact Metrics
- Revenue Realization
- Account Growth Opportunities
- Workforce Optimization Effectiveness
Education
🎓 MBA (Operations, Systems, HR, Marketing, or equivalent)
🎓 Bachelor's Degree from a recognized university
📩 How to Apply
Send your updated resume to:
Anita Madhukar Halde
Senior Manager - Human Resource Business Partner
📧
[Your Email ID]
Email Subject Line:
Application for Client Relationship Manager - Resource & Bench Management | Hyderabad | Candidate Name
Please Mention:
- Current CTC
- Expected CTC
- Notice Period
- Earliest Joining Date
- Current Location
- Total Experience
- Bench Management Experience
- Resource Planning Experience
- Team Size Managed
🚀 Preference Will Be Given To:
- Immediate Joiners
- Candidates with strong Bench Management and Utilization experience
- Professionals from IT Services, Consulting, Staffing, Workforce Planning, or Resource Management backgrounds
Join BlitzenX and play a key role in driving workforce excellence, client success, and business growth.
#Hiring #UrgentHiring #ClientRelationshipManager #BenchManagement #WorkforcePlanning #ResourceManagement #UtilizationManagement #CustomerSuccess #StakeholderManagement #HyderabadJobs #ITServices #ConsultingJobs #BlitzenX #HiringNow
Click on Apply to know more.
