Percolate (now part of Seismic)
Website:
seismic.com
Job details:
About Us:
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Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Overview:
About The Role
The Renewal Operations Specialist plays a critical role within Seismic's Customer Success organization, responsible for protecting and growing Annual Recurring Revenue (ARR) by leading, negotiating, and transacting renewals efficiently and accurately across a high-volume portfolio of accounts. This role owns the end-to-end renewal lifecycle, from early notification through quote, negotiation, and contract execution, partnering closely with Customer Success, Renewal Operations, Deal Desk, Finance, and Legal to deliver clean, on-time renewals at scale.
Success in this role requires disciplined forecasting, a strong read on account health and customer engagement signals, and the judgment to negotiate terms that protect Seismic's ARR while honoring the customer relationship. The Renewal Manager is also expected to bring a proactive mindset, surfacing process gaps, automation opportunities, and ways to make the renewals motion more scalable as the team grows.
What Success Looks Like
In this role, you will be measured on the following outcomes:
Metric
Target
On-Time Renewal Rate
≥ 100% of contracts renewed by expiration date
Gross Revenue Retention (GRR)
Meet or exceed quarterly GRR target
Forecast Accuracy
Within ±10% of committed forecast each quarter
ARR at Risk Mitigation
Proactive risk identification ≥ 90-120 days out
Pipeline/Forecast Hygiene
100% of opportunities updated weekly in SFDC
Why Seismic
Seismic's Hyderabad office is a strategic center of excellence, home to engineering, customer success, professional services, and revenue operations teams that partner with Seismic's global GTM organization. You will work alongside world-class talent in a collaborative, high-growth environment with direct exposure to global enterprise accounts and Seismic's industry-leading enablement platform.
- Competitive compensation and performance bonus tied to renewal attainment.
- Comprehensive health and wellness benefits.
- Flexible hybrid work model.
- Continuous learning culture with access to Seismic's own enablement tools and training programs.
- Clear career progression into Senior Renewal Manager, Renewals Team Lead, or Customer Success leadership tracks.
Who you are:
Required
- 3 to 5 years of experience in a Renewal Manager, Account Manager, or equivalent commercial role within a B2B SaaS organization.
- Demonstrated success meeting or exceeding renewal quota, retention targets, and SaaS revenue goals in enterprise or mid-market environments, with strong understanding of ARR, NRR, GRR, churn, expansion, co-terming, and multi-year deal structures.
- Proven ability to own commercial negotiations with procurement, finance, and legal stakeholders, clearly articulating value and terms to customers and internal teams.
- Hands-on experience managing renewal pipelines, opportunity records, and customer health indicators in Salesforce, CPQ, Gainsight, or comparable Customer Success platforms.
- Highly organized and comfortable managing a high-volume book of business across multiple renewal stages while building trusted cross-functional relationships with CSMs, AEs, Deal Desk, Legal, and Finance.
Preferred
- Prior experience at a high-growth SaaS company with a dedicated, scaled renewals function (e.g., Salesforce, Workday, ServiceNow, Adobe, or similar).
- Experience working with customers in North America, EMEA, or APJ time zones from an India-based location.
- Familiarity with Seismic's enablement platform or the broader sales enablement, content management, or GTM technology market.
- Bachelor's degree in Business, Commerce, Engineering, or a related discipline.
What you’ll be doing:
Renewal Management
- Own the full renewal lifecycle for an assigned portfolio, initiating outreach 120–180 days prior to expiration and driving on-time close.
- Identify ARR risk early through account health, engagement, and payment signals, escalating in partnership with the CSM when intervention is needed.
- Execute consistent renewal communication cadences (notification, reminder, urgency, and post-renewal touchpoints) using approved templates and talk tracks.
- Engage proactively with customers showing low responsiveness or risk signals, applying defined escalation paths to keep renewals on time.
Negotiation & Deal Terms
- Champion the Seismic value proposition with customers to up-level the conversation and focus on long-term capabilities that Seismic delivers to the customer’s business.
- Negotiate favorable renewal terms, including pricing, uplift, license adjustments, multi-year and co-term scenarios, with judgment that protects ARR while maintaining the customer relationship.
- Partner with Renewal Operations, Deal Desk, and Legal on non-standard requests, redlines, and approvals.
Forecasting & Pipeline Management
- Maintain accurate weekly renewal forecasts (Best Case / Commit / Worst Case) informed by account health, customer engagement, and stage progression, reporting ARR risk and expected outcomes to leadership.
- Track and report key metrics including On-Time Renewal Rate, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR).
Order Form Creation & Deal Execution
- Build and process renewal quotes, order forms, and amendments in CPQ, ensuring accurate SKUs, pricing, uplift, and contract terms prior to signature.
- Coordinate with Renewal Operations and Finance for quote approval, DocuSign execution, and booking handoff.
Salesforce (SFDC) & Gainsight Administration
- Maintain accurate opportunity records, contract dates, and ARR values in SFDC; ensure pipeline hygiene with weekly updates to stage and risk indicators.
- Leverage Gainsight for renewal notifications, customer engagement tracking, and health-based risk identification across the portfolio.
Cross-Functional Collaboration
- Partner with the assigned CSM to assess account health, adoption, and risk factors; engage the assigned AE on accounts with identified expansion opportunity.
- Align with Renewal Operations, Finance, Deal Desk, and Legal on non-standard terms, approvals, and process exceptions.
What we have for you:
At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales
enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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