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About the job
Department: Logistics / Operations
Location: Mohali (Work from Office)
Shift: U.S. Shift
Experience: 2+ Years
Industry: U.S. Freight Brokerage / Logistics
Job Summary
We are looking for a highly motivated and experienced Carrier Relationship Manager with a strong network of U.S. trucking companies, owner-operators, and dispatchers. The ideal candidate will be responsible for sourcing, onboarding, negotiating with, and managing carrier relationships for Over-the-Road (OTR) and Intermodal/Drayage operations. This role requires extensive knowledge of the U.S. transportation market, carrier compliance, and freight capacity management.
Key Responsibilities
- Build, expand, and maintain a reliable network of U.S. trucking companies and carriers.
- Recruit, qualify, and onboard new carriers to support freight operations.
- Develop long-term relationships with owner-operators, small fleets, and large trucking companies.
- Source capacity for various equipment types, including:
- Dry Van
- Reefer
- Flatbed
- Power Only
- Intermodal/Drayage
- Specialized Equipment
- Negotiate competitive freight rates while ensuring service quality and profitability.
- Verify carrier compliance, insurance, FMCSA authority, safety ratings, and required documentation.
- Coordinate carrier onboarding through platforms such as RMIS, Highway, Carrier Assure, MCP, and other compliance tools.
- Maintain an accurate and up-to-date carrier database and performance records.
- Build dedicated carrier capacity for key U.S. freight lanes and major ports.
- Collaborate closely with Sales, Operations, and Dispatch teams to ensure seamless freight movement.
- Monitor carrier performance, resolve operational issues, and maintain high service standards.
- Stay informed about U.S. transportation market trends, pricing, and capacity conditions.
Required Qualifications
- Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).
- Minimum 2 years of experience in U.S. freight brokerage, carrier sales, or carrier relationship management.
- Strong existing network of U.S. trucking companies and carrier contacts.
- Hands-on experience managing OTR and Intermodal/Drayage operations.
- In-depth understanding of U.S. transportation regulations, freight markets, and major ports.
- Excellent negotiation, communication, and relationship-building skills.
- Ability to work in a fast-paced, target-driven environment.
Technical Skills
Experience with the following platforms is preferred:
- DAT Load Board
- Truckstop
- Drayage.com
- LoadMatch
- RMIS
- Highway
- Carrier Assure
- FMCSA
- Microsoft Excel and CRM systems
Key Performance Indicators (KPIs)
- Number of new carriers onboarded
- Active carriers moving freight
- Carrier response time
- Quote turnaround time
- Cost savings achieved through negotiations
- Carrier retention rate
- Compliance accuracy
- Dedicated lane and port coverage
What We Offer
- Competitive salary with performance-based incentives.
- Opportunity to work with a growing U.S. logistics organization.
- Career growth and professional development opportunities.
- Collaborative and dynamic work environment.
- Exposure to large-scale U.S. transportation and supply chain operations.
Click on Apply to know more.