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Company Description Chang Asia Travels Private Limited is a Destination Management Company (DMC) specializing in curated travel experiences across Asia and India. The company offers customized holiday packages, hotel bookings, airport transfers, sightseeing tours, activities, visa assistance, and MICE services for individual and corporate travelers. With a strong network of travel partners and local expertise, Chang Asia Travels designs seamless journeys to destinations such as Thailand, Vietnam, Malaysia, Singapore, Bali, Nepal, Bhutan, Sri Lanka, Dubai, and Northeast India. The organization is known for quality service, competitive pricing, and 24/7 customer support, making it a preferred travel partner for clients across India. Chang Asia Travels focuses on personalized, reliable travel solutions for leisure vacations, honeymoons, family holidays, group tours, and corporate trips.
Role Description This is a full-time, on-site Caller role based in Siliguri. The Caller will handle inbound and outbound calls with prospective and existing customers, providing information about travel packages, services, and booking procedures. Daily responsibilities include responding to inquiries, explaining itinerary options, confirming bookings, and coordinating with internal teams to ensure accurate and timely communication. The Caller will update customer records, follow up on leads, and maintain call logs to support sales and service processes. The role also involves resolving basic customer issues, promoting special offers, and delivering courteous, professional support aligned with company standards.
Qualifications
- Strong verbal communication skills in English and local languages, with clear and professional telephone etiquette.
- Basic computer proficiency, including familiarity with CRM tools, email, and office applications for call logging and documentation.
- Customer service and relationship-building abilities, with a focus on listening, problem-solving, and customer satisfaction.
- Sales support skills such as lead follow-up, explaining travel packages, and assisting with booking confirmations.
- Organizational and time-management skills to handle multiple calls, inquiries, and follow-ups efficiently.
- Prior experience in a call center, travel agency, or customer-facing role is an advantage.
- Knowledge or interest in travel destinations across Asia and India is beneficial.
- Minimum high school diploma; a degree in tourism, hospitality, or a related field is preferred.
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