T3Cogno
Website:
t3cogno.com
Job details:
Company Description T3COGNO Private Limited is an HR services company providing end-to-end HR solutions to clients worldwide, with a focus on empowering businesses through talent. The company offers comprehensive talent acquisition services, including executive search and permanent recruitment across multiple levels. Acting as a specialized consultant, T3Cogno delivers tailored HRO services designed to streamline hiring, reduce costs, and attract top talent in a dynamic market. Its full-cycle recruiting, precision sourcing, and flexible support models help clients meet seasonal, project-based, and rapid hiring needs efficiently. T3COGNO positions itself as an extended service wing for its partners, emphasizing impactful, agile, and client-centric solutions.
Role Description This is a full-time, on-site AR Caller role based in Chennai. The AR Caller will handle outbound and inbound calls to insurance companies and other payers to follow up on outstanding accounts receivable related to healthcare claims. Responsibilities include verifying claim status, identifying reasons for denials or delays, updating claim information, and documenting all interactions accurately in the billing system. The role involves working closely with the billing team to resolve discrepancies, escalate complex issues, and ensure timely reimbursement. The AR Caller will also maintain call quality standards, adhere to compliance guidelines, and meet daily productivity and performance targets.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear spoken English, active listening, and professional telephone etiquette.
- Candidates should possess skills in accounts receivable follow-up, claim status checking, denial management, and basic medical billing concepts.
- Candidates should possess analytical and problem-solving skills, including the ability to interpret payer responses, identify root causes, and determine next steps for claim resolution.
- Candidates should possess organizational and documentation skills, such as accurate data entry, maintaining detailed call notes, and managing claim queues efficiently.
- Candidates should possess basic computer proficiency, including working with spreadsheets, billing or practice management systems, and CRM or ticketing tools.
- Relevant experience in AR calling, revenue cycle management, or healthcare BPO is preferred; familiarity with US healthcare insurance processes is an added advantage.
- Ability to work in a fast-paced, target-driven environment, maintain confidentiality, and adhere to compliance and quality standards is required.
- A minimum of a high school diploma or equivalent is required; a degree in commerce, business, or healthcare administration is beneficial.
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