Cox & Kings
Website:
coxandkings.com
Job details:
Location: Delhi NCR
Employment Type: Full-time
Experience: 8–12 Years in Sales & Operations
About Cox & Kings
For over 265 years, Cox & Kings has been a pioneer in shaping the travel industry, earning
the trust of millions of travellers across the globe. Today, we are redefining the future of
travel by delivering exceptional leisure, corporate, MICE, and customized travel experiences
powered by innovation, customer obsession, and operational excellence.
At Cox & Kings, we believe great journeys begin with great people. As we accelerate our
growth, we're building a high-performing team of passionate professionals who thrive on
creating impact, driving business growth, and delivering extraordinary customer experiences.
If you're ambitious, results-driven, and excited to be part of a legacy brand that's writing its
next chapter, we'd love to have you on this journey.
Who are we looking for?
We're looking for a high-ownership Sales & Operations Leader who can drive business
growth while building a high-performing, scalable organisation.
This role sits at the intersection of revenue, people, sales execution and operational
excellence. The ideal candidate should be equally comfortable reviewing business
numbers, coaching teams, solving operational challenges, and building systems and
processes that enable scale.
If you thrive in a fast-paced environment, enjoy working with numbers and people, and have
a track record of turning teams into high-performing businesses, we'd love to meet you.
Job Roles and Responsibilities
- Business & Sales Leadership: Own revenue, GTV, conversion and profitability targets;
- develop and execute sales strategies across products, destinations and customer segments.
- Performance Management: Establish a structured daily, weekly and monthly review
- cadence, including morning and evening reviews focused on pipeline, productivity,
- conversions, closures and business performance.
- People Leadership & Team Scaling: Lead, coach and scale a high-performing Sales &
- Operations team; build a strong leadership layer through effective hiring, training,
- performance management and development of Team Leaders and Managers.
- Operations & Customer Experience: Own the end-to-end operational journey, ensuring
- seamless coordination across customers, vendors and internal teams while improving
- service quality, reducing escalations and driving repeat business.
- Process, Data & Technology: Build scalable SOPs, workflows and SLAs; leverage CRM,
- dashboards and data to improve productivity, decision-making and operational efficiency.
- Cross-Functional Collaboration: Partner with Product, Technology, Finance and other
- functions to solve business challenges, improve processes and drive sustainable growth.
Skills & Qualifications Required
- Graduate in any discipline; Travel & Tourism / Business Management preferred.
- 8–12 years of experience in Sales, Operations or Sales & Operations leadership,
- preferably in Travel, Tourism, Hospitality or OTA.
- Proven experience managing and scaling 50+ member teams, with strong people
- leadership and coaching capabilities.
- Strong commercial understanding of revenue, GTV, conversion, margins and
- sales productivity.
- Experience in running structured sales reviews, performance management and
- team operating cadences.
- Strong understanding of travel operations, customer experience and vendor
- management, with a data-driven approach to problem-solving.
- Tech-savvy, target-driven and execution-focused, with strong communication and
- stakeholder management skills.
Click on Apply to know more.
