Consult Pro
Website:
consultpro.in
Job details:
Job Description: Center Head (Asst Vice President)
The Center Head is the executive leader responsible for the overall asset valuation, financial profitability, operation, and safety of a shopping mall.
Role Overview
- Position: Center Head
- Reporting To: Cluster Head
- Primary Objective: Maximize Net Operating Income (NOI) and asset value while maintaining zero-compromise safety, flawless operations, and exceptional tenant relationships.
Non-Negotiable Core Mandates
- Compliance, Fire, & Life Safety
- Regulatory Alignment: Absolute, zero-tolerance compliance with all local, state, and federal laws.
- Safety Infrastructure: Oversee the continuous readiness of integrated fire automation, sprinkler networks, and smoke extraction systems.
- Emergency Preparedness: Design, implement, and audit structural evacuation blueprints and disaster management protocols.
- Audit Leadership: Lead periodic structural, electrical, fire, and occupational safety audits by independent global agencies.
- Law Enforcement Liaison: Maintain active channels with municipal authorities, fire departments, and local police forces.
- Financial Management, Collections, & Leasing
- P&L Responsibility: Complete ownership of the mall’s annual P&L statement.
- Revenue Collection: Maintain a zero-bad-debt objective through rigorous, timely collection of minimum guaranteed rents, revenue shares, and CAM charges.
- Resource Optimization: Drive operational efficiency to reduce Common Area Maintenance (CAM) costs without compromising premium standards.
Department-Wise Responsibilities
Operations & Facility Management
- Vendor Governance: Direct SLAs and performance for outsourced agencies across housekeeping, parking, and security.
- Engineering & MEP: Guarantee 100% uptime for critical infrastructure, including central HVAC, escalators, elevators, and backup power.
- Crowd Logistics: Implement dynamic crowd-control strategies to handle surge footfalls during weekends, holidays, and high-profile events.
- Sustainability: Drive green initiatives, including waste segregation, water recycling, and energy conservation programs.
- Parking Analytics & Logistics: Oversee multi-level parking operations capable of handling thousands of vehicles daily
- Cross-Functional Leadership: Cultivate a high-performance culture across a diverse internal team of direct corporate employees and hundreds of indirect off-role vendor staff.
Food & Beverage (F&B) and Food Court Operations
- Hygiene Audits: Enforce strict food safety, sanitation, and kitchen waste management rules across the food court and standalone restaurants.
- Logistics Handling: Manage common kitchen areas, heavy gas piping safety, cold storage zones, and exhaust cleaning schedules.
- Footprint Optimization: Maintain seat turnover efficiency during peak lunch and dinner hours.
Tenant Relationship Management
- Brand Partnerships: Act as the primary escalation point for all retail tenants, ensuring high retention and resolving disputes swiftly.
- Retail Performance: Conduct monthly business reviews with underperforming brands to identify mutual growth strategies.
- Onboarding & Fit-Outs: Oversee the smooth onboarding of new tenants, ensuring fit-out designs match mall guidelines and safety rules.
Marketing, Events, & Alliances
- Footfall Generation: Strategize annual marketing calendars, large-scale festive decor, and celebrity activations to drive traffic.
- Sponsorship Revenue: Maximize non-rental income through mall media, kiosks, pop-ups, and corporate alliances.
- Public Relations: Direct the mall’s PR agency, media communication, and crisis communication management.
Profile Requirements
Education & Experience
- Education: MBA from a top-tier business school, or Post Graduate qualification in Real Estate/Hospitality Management.
- Experience: 20+ years of professional experience, with at least 7 years leading a luxury resort or Hotel / mix-use commercial development.
Critical Competencies
- Financial Acumen: Deep understanding of real estate financial models, IRR, capital structuring, and dynamic retail revenue models (MG vs. Revenue Share).
- Strategic Influence: Exceptional executive presence, with the ability to confidently present business cases, CAPEX investments, and quarterly results to institutional investors and board directors.
- Crisis Fortitude: Proven history of managing real-time physical crises
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