T3Cogno
Website:
t3cogno.com
Job details:
1. Assistant Manager – Operations / Customer Experience (CX)
Experience: 6–10 Years (On-paper Assistant Manager experience preferred)
Location: Bangalore / Hyderabad
Open Positions: 10 each location
Salary: Up to ₹9 LPA
$ Job Responsibilities:
Manage day-to-day operations of the International Voice Process.
Lead and mentor Team Leaders to achieve business goals.
Drive KPIs including Productivity, Quality, CSAT, AHT, and SLA.
Handle client interactions and operational reviews.
Prepare reports, analyze performance, and implement improvement plans.
Ensure adherence to company policies and compliance.
Requirements:
6+ years of experience in International Voice Process.
Minimum 2 years of on-paper Assistant Manager experience.
Excellent leadership and stakeholder management skills.
Strong communication and analytical abilities.
2. Team Leader – International Voice Support / CX
Experience: 4–8 Years (On-paper Team Lead mandatory)
Locations:
Bangalore – 10 Positions – Up to ₹7.5 LPA
Hyderabad – 10 Positions – Up to ₹7.5 LPA
Indore – 10 Positions – Up to ₹7 LPA
Job Responsibilities:
Lead a team of Customer Support Executives.
Monitor team productivity, quality, and attendance.
Conduct coaching sessions and performance reviews.
Drive customer satisfaction and process improvements.
Ensure SLA and KPI targets are consistently achieved.
Requirements:
Minimum 1–2 years of Team Lead experience on papers.
Experience in International Voice Process.
Strong people management and communication skills.
Click on Apply to know more.