Tradeface
Website:
tradeface.in
Job details:
Company Description Tradeface is focused on unlocking the potential of the B2B e-commerce market by helping businesses make informed, commercially sound decisions. The company works with a range of business clients to streamline buying and selling processes and improve overall efficiency. Tradeface leverages data-driven insights and technology to simplify complex B2B transactions. Team members collaborate closely with clients to support their growth and profitability in an evolving digital marketplace.
Role Description This is a full-time, on-site Tele Caller role based in Hyderabad. The Tele Caller will engage with business clients and prospects over the phone to explain Tradeface’s services, qualify leads, and support the sales process. Daily tasks include making outbound calls, handling inbound inquiries, providing clear information, and recording call outcomes in internal systems. The role involves maintaining accurate customer data, following up on interested leads, and coordinating with the sales and operations teams to ensure smooth communication. The Tele Caller is expected to meet call and conversion targets while offering professional, courteous support to all callers.
Qualifications
- Strong verbal communication skills in English,Hindi and Telugu languages, with clear and confident phone etiquette.
- Ability to actively listen, understand customer needs, and explain services in a simple, structured manner.
- Basic computer literacy, including use of CRM tools, spreadsheets, and email for recording and tracking calls.
- Comfortable with high-volume calling, target-driven work, and managing time efficiently throughout the day.
- Previous experience in telecalling, customer service, or sales support is preferred but not mandatory.
- Positive attitude, resilience, and the ability to handle objections and rejections professionally.
- Willingness to work on-site in Hyderabad and collaborate with cross-functional teams.
- Minimum high school diploma; a bachelor’s degree in business, marketing, or related fields is an advantage.
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