PeopleScout
Website:
peoplescout.com
Job details:
We are seeking an accomplished Delivery Leader - India to lead a large and strategically important technology services portfolio. This senior leadership role combines Applications leadership, understanding of Infrastructure Services, large-scale program management, commercial ownership and executive stakeholder engagement.
The successful candidate will lead complex technology engagements involving large, distributed teams and diverse service capabilities, with accountability for customer outcomes, delivery excellence, financial performance, transformation and sustainable growth. The customer account name will be shared at the appropriate stage of the selection process.
Key Responsibilities
1. Applications & Delivery Leadership
- Provide leadership across large-scale Application Services and technology programs.
- Own delivery excellence, service commitments and agreed business outcomes.
- Establish robust governance focused on quality, predictability and accountability.
- Manage critical delivery risks and lead recovery initiatives where required.
2. Applications & Infrastructure Integration
- Lead the Applications landscape while managing dependencies with Infrastructure Services.
- Understand Cloud, Network and Platform considerations affecting application availability and performance.
- Drive integrated delivery across Applications, Infrastructure and other technology functions.
- Establish accountability for end-to-end customer outcomes.
3. Client & Executive Stakeholder Leadership
- Build trusted relationships with senior client and technology executives.
- Serve as the senior point of accountability for delivery and transformation.
- Lead executive governance and strategic customer conversations.
- Translate technology issues into clear business impact, decisions and actions.
4. Commercial & P&L Leadership
- Manage portfolio financial performance across revenue, cost, margin and P&L.
- Lead budgeting, forecasting and commercial-risk governance.
- Drive cost, productivity and resource optimization.
- Partner with Sales, Solutions and Account Leadership to support growth and expansion.
5. Transformation & Operational Excellence
- Accelerate automation, application modernization and AI-enabled operations.
- Drive simplification, productivity and continuous improvement.
- Link transformation initiatives to measurable customer, service and financial outcomes.
- Maintain stability and quality while implementing change.
6. People & Organizational Leadership
- Lead large, diverse and geographically distributed technology teams.
- Build a strong leadership pipeline and succession capability.
- Attract, develop and retain key talent.
- Create a culture of empowerment, accountability and collaboration.
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